After a bad experience at another vacuum shop, I took my vacuum to Vacuum King. I told Thomas I had a recurring problem with my vacuum and asked if he could show me how I could fix it myself. Without hesitation, he took me to his repair room and patiently showed me step by step what the problem was and how I could remedy it. He had the opportunity to make more money off me, but instead chose to be honest and helpful. For this, I would highly recommend him to any of my friends.