The cost was quite high for my vacuum repair but I trusted that they delivered quality service. Came home only to find I was given a faulty wand that contracted repeatedly and left me with a large cut on my finger. Called them for help - they never tested the wand and they abdicated responsibility to the Miele Vendor but offered to replace the wand and not test it before handing it to me. I have to now make my way to them to get a wand that may or may not work again. A very very unhappy experience and left a very sour mindset about the individual and their business.