I would never shop here again. I came in for a sale on furniture and ordered and paid for three countertop stools. They had two in stock and had to order in the third. They said it would be three weeks until delivery. It is now six months later and still no chair! They have been dismissive and unhelpful ever since, and I have never received a single phone call, update or apology from them. I finally tracked down their supplier myself and ordered the chair directly.
Shop here at your own peril - it is not worth it!
- Company Response
We are sorry that you feel your experience was unsatisfactory and I am sorry that this incident occurred. As the owner of Urban Mode, my team’s goal is to provide consistently excellent customer service.
You received 35% off your purchase of the two in-stock stools during our Boxing Day Sale. The third stool was put on order for you at a discounted rate of 13% off. Unfortunately the stool was on back order with our distributor with an estimated arrival time which was set back on a number of different occasions. During that time we apologized for the extended lead time, gave you an additional 10% discount, immediately refunding you the difference and offered to deliver it to your home free of charge. We offered you a loaner stool to use in the meantime free of charge and delivered to your home – you declined this offer, but chose not to cancel your order. On June 11th a full refund was issued at your request. We were told to notify you once the stool arrived. Once it arrived we offered it to you at 50% off, with free delivery. We have not heard back from you. I must admit that this was an unusual situation - this was the first time that we have had a back-ordered item take six months to arrive in our 35 years of business. Again, I apologize for the length of time it has taken and share in your frustration.