Godwin Hardware & Plumbing Inc.

Godwin Plumbing has always performed exceptionally well when we have needed them for several things in our home. Our problem arose from their salesperson, Jackie, with whom it was our misfortune to have waited on us. We were at their showroom to pick out fixtures for a 1/2 bath remodel. We picked out what we wanted, Jackie said she would order them, we told her we wanted to pay for them, she told us to go ahead and pay the cashier & after waiting in a long line, it seems in her haste to leave for lunch, she failed to write up the order. We then received the wrong sink & faucet as she failed to make the change we noted to her in the showroom. Rich, the plumber, had to make TWO trips to install the sink as she failed to tell us this model required a backerboard PLUS we had to re-tear out a part of the wall and re-plaster an re-paint. Then we had to wait additional time for the stool to be delivered for installation because she forgot to order that as well. What really put sand in the wound, however, was when I wrote a letter to the owner regarding our frustration and Jackie called me whining about she had "three funerals to go to that week and she was very upset." I was stunned. I subsequently learned she is related to the owner. Good luck. As I said, their plumbers and their work are supurb and can't be beat. But as far as buying from their showroom, never again.

Whenever we call Godwin (and we have for the last 10 years), we get the same guy - Rich! He is great! He hasn't been to our house in at least a year and he remembered me, the kids, and even the dog's name! Rich does a great job fixing things efficiently, and he always starts with the simplest fix - rather than a complete overhaul. He did had to leave twice to get the right parts, and then to meet someone from the city at another job but only charged me for the time he was actually working on the toilet.

Godwin is always on time, always friendly, always fixes the problem, and always reasonably priced.

We hired Godwin a few months ago to fix a leaky tub faucet. Our bathroom is older and we could not fix the problem ourselves. The service man was very nice and was able to retro fit the faucet, saving us money. Very helpful and we will hire them in the future.

The last time we needed Godwin's services was for a new hot water heater. They were able to schedule an appointment less then 24hrs from our initial call. They didn't try to sell us anything and presented all of our options clearly while helping us balance the pros and cons of each option. We decided an new hot water heater was the way to go and within 2hrs the old heater was out, the new heater was in and the cost was very reasonable.

We hired Godwin to install a new sink and fixtures in our bathroom a few years ago. the plumber that came out was great to work with. His workmanship was excellent. It was an all around good experience.