This is a LG authorized repair facility but I was not impressed, the repair person who was arrogant. He claims it was a power surge but took the old parts with him so I could not investigate further. If it was a power surge then how come my other devices plugged into the same power surge protector as the tv were still fully functional. The tv power light was still on for an hour but tv wasn't working. A power surge is not selective, it would have affected my other electronic devices plugged into the same power surge protector. Never had a power surge problem in over 15 years with any devices or appliances. Overcharged for their work and did not know the cause of the problem so he wrote down power surge. I would not recommend this place.