Bought some beautiful outdoor lights but a defective batch and they developed rust within a few months of being installed. Spoke with Krissy Farrugia At customer service and she was exceptional! Genuinely taking the time to find a solution, suggesting alternatives and even offering a hassle free return. I was really anxious about calling in. Worried I’d be stuck with the product or a credit note - as so many high end stores tend to do. Not the case at all with Union. They don’t hover around when you are in the store browsing but are always willing to help and like I said the real proof of their genuine commitment to customer satisfaction was in dealing with our return. Can’t say enough about Krissy - she really is stellar! Best customer service experience I’ve ever had!