Ultra Carpet & Flooring Inc

Carpet & Rug Retailers
2025 Dundas St E Mississauga ON L4X 1M2
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Ultra Carpet & Flooring Inc
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97%

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Reviews by rating (past 12 months)

Reviews for Ultra Carpet & Flooring Inc

Average customer rating:
9.9 10 (27 reviews)

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Simon L in Toronto
Simon L in Toronto
1 review Toronto, ON
10/10

New Hardwood Flooring

We are a first time customer of Ultra Carpet and Flooring and we couldn't be happier with the results. Noor (the owner) and his installer Ray did an incredible job helping us install hardwood flooring in our new house.

We first came into contact with Ultra Carpet and Flooring after calling several dealers in Toronto listed on the website of the hardwood flooring manufacturer we were interested in (Satin Flooring). Ultra Carpet and Flooring had by far the best price in Toronto; almost 35% less than the highest quote we received.

Noor did an incredible job of listening to our project and provided sage advice at every step of the way, which helped us avoid making serious design mistakes. Our new house had existing vinyl flooring installed over older hardwood. Noor and Ray made a site visit prior to beginning the project and spent considerable time inspecting our house. They walked us through our various options (installing over the existing hardwood flooring or installing a new subfloor). They were very honest in their advice and helped us understand the costs/benefits of both approaches. Furthermore, the flooring was extremely sloped along one of the main walls where the previous owner had placed a very heavy wood-burning stove. This had caused the joist to settle somewhat causing a very noticeable slope in the floor (over 2 inches). Ray, when installing the subflooring, spend countless hours shimming up the flooring along two walls with incredible results. His remediation of this problem went way beyond what I thought was possible and is now unnoticeable.

During the flooring install, we asked Ray to install the hardwood flooring around a 4' x 3' stone slab we purchased as a hearthstone for our own fireplace. We consulted with Noor and Ray about this hearth and they made sure to work around our design. Needless to say Ray did a perfect job. The flooring runs exactly parallel to our hearthstone and the flooring is completely level with the stone.

We now have beautiful hardwood flooring running over our entire 1st floor. The effect is a seamless transition around hallways, a large stone slab, and in an older house with uneven walls. It looks incredible and it is thanks to Ray's hard work.

I wouldn't hesitate to recommend Ultra Carpet and Flooring to anyone. We will definitely be a life-long customer. They cared deeply about our project, worked around our renovation schedule (we didn't have a general contractor so coordinated everything ourselves), offered by far the lowest prices we saw in Toronto and are extremely honest and pleasant people.

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Company Response

Thank you for the kind words! We at Ultra like to offer our customers the best product and advice for each individual project.We understand that every situation is different and we prefer to handle accordingly. We take pride in educating our customers to the best of our ability in the very early stages to avoid any unnecessary complications that can delay a project and be quite costly in the end. We work with the most skilled installers as well so that any challenge can be handled with ease. It was our pleasure dealing with you and we look forward to providing you with any of your future flooring needs.

Bill in Mississauga
Bill in Mississauga
1 review Mississauga, ON
10/10

Flooring Install

Awesome work! If you are searching to have the job done right then Noor and his team will provide the service. Noor is knowledgeable, professional, respectful and most importantly honest.

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Company Response

Thank you for the opportunity!It was our pleasure and we look forward to providing you with any future flooring requirements.

Afshan kinder from Toronto
Afshan kinder from Toronto
3 reviews Toronto, ON
10/10

Good value - price plus service

small condo install - good price and excellent service. Noor was very responsive as we had questions. Installer was excellent - nice guy, perfect job. Ted floors look great and no mess left behind. We were very pleased with the outcome.

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Company Response

Afshan,
Thank you for the opportunity to provide you with your flooring needs.
I was a pleasure working with you. All the best in your new condo.

Shak in Toronto
Shak in Toronto
1 review Toronto, ON
10/10

Stairs and floors

What more can we say Noor and his team at Ultra delivered beyound our expectations.

We wanted our carpeted family room to match the hardwood we had on our main floor along with the foyer that had three sepatrete carpeted sets of stairs to tie everything together.
The end result was amazing.

We plan to see Noor again on our next floor project

Thanks again Noor

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Company Response

It was a pleasure dealing with you! Thank you for your business.

David in Toronto
David in Toronto
1 review Toronto, ON
10/10

Flooring

I have been a repeat customer of Ultra carpet for over 6 years. I always find them to be courteous, professional, dependable and cost effective. I never hesitate to use and recommend them. They are my 'go-to' provider for any and all types of flooring be in vinyl, carpet, hardwood or laminate.

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Carl
Carl
11 reviews Etobicoke, ON
10/10

Basement flooring

Noor and his team at Ultra Carpet were impeccable through the process. They were knowledgable, competent and professional. The installation was also done on time and well. Everything they said they would do, they did, and more. I will definitely return. Thanks again for everything!

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Private User
Private User
Private User reviews Mississauga, ON
9/10

Carpeting

We have purchased carpet and services from this store back in 2012. Then the material was excellent price was right, quality and services were great.
Based on previous experiences, we have decided to go back to the same place for carpet when we moved to our new place in August 2015.
We did select new carpet/installation as per their recommendations. It was an expensive one and popular brand. But we have realized after the installation that the carpet quality was not as good as we had in the past.
Although, the Manager and their installers were still good but we were not impressed by the product this time. The warranty from this manufacture is very poor. I believe there is someone (supplier) called Kraus | Floors with More, who act on behalf of manufacturer doesn’t want to resolve the issue. We gave up this issue now as it was never been resolved. This was a bad experience and a good lesson for future.
I still give 9 of 10 for the services on store level because Ultra carpet tried their best to resolve the carpet stain issue from the manufacture through their supplier under the warranty.
I would recommend the retailer to stay away from this supplier/ manufacturer.

Review has 1 previous version
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Company Response

We appreciate your trust in Ultra Carpet and in our manufacturer and supplier Kraus flooring. Please note we value you as our customer and will do our best to address your concerns.

As you know, the warranty is provided by the manufacturer; however we will gladly be a liaison between you and them. Kraus is one of the most reputable carpet manufacturers in North America. The product does come with stain warranty. However, making an attempt to remove the stain from the carpet by a professional first is a customer responsibility. If the stain doesn’t come out, the manufacturer promises to honor their warranty. It is a standard practice that the claim is submitted to manufacturer through the retailer. We did process your claim the very day you brought it to our attention without any delay.

Now, in order to finalize the claim, manufacturer has requested that you provide the proof of cleaning attempt by the cleaning professional you mentioned. Kindly email us their payment receipt so that we can submit the proof of the cleaning attempt to Kraus. This is standard requirement and a common industry practice.

Thanks for your understanding and we are looking forward to getting this resolved for you.

Brian May from Bolton
Brian May from Bolton
1 review Caledon, ON
10/10

Wood flooring in kitchen

I had tiles installed in my kitchen 18 months ago. The tiles were poorly installed and had to be removed, so I decided to install hardwood. I stopped by Ultra Carpet and liked the customer service Noor provided. 2 installers showed up and removed the entire floor in a single day. the harwood was installed for the most part the next day, finsihed half way through the 3rd. The job looked amazing. Perfect job, I could not be happier. They were professional, polite, prompt and cleaned up after. They even did extra trim work that was out of scope.
If you need hardwood installed, no need to shop anywhere else. Go see Noor, you will not be sorry

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Rosario DiChiara in Mississauga
Rosario DiChiara in Mississauga
6 reviews Mississauga, ON
10/10

Carpet

My wife and I needed new carpeting for our home. We went to ultra carpet and spoke to one of the sales consultant. We spoke to Noor. He was very helpful and very knowledgeable and picked out a great carpet for our home. His installers were very professional when it came to installing our carpet. A very well and clean instalment. I would definitely go back for future renovations.

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