Ultra Carpet & Flooring Inc

Carpet & Rug Retailers
Mississauga ON L4X 1M2
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Carpet & Rug Retailers
Ultra Carpet & Flooring Inc
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97%

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Reviews by rating (past 12 months)

Reviews for Ultra Carpet & Flooring Inc

Average customer rating:
9.9 10 (44 reviews)

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Craig
Craig
3 reviews Etobicoke, ON
10/10

Mainfloor Remodel

Noor was an absolute pleasure to work with. He was extremely professional, provided my wife and I with useful information when remodeling our floors. We not only enjoyed our experience but love our floors so much that we are working with him again for our basement remodel. Highly recommended, amazing quality of products and service.

Approximate cost of services:
$6,500.00
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Company Response

Thank you, Craig and Micah, for your thoughtful review. It's always a pleasure to assist you.

R. McCormick from Toronto
R. McCormick from Toronto
3 reviews Toronto, ON
10/10

Broadloom in house

The shopping experience was very pleasant and easy going. Excellent customer service. Communication and knowledge was second to none. Once we decided to do business, they were punctual and followed up with delivery. Very accommodating as we had to set the install date back twice due to renovation delays.

Their installer was on time, clean courteous and diligent. Excellent job.

I would absolutely recommend that you should give Ultra Carpet and Flooring consideration for your project.

Approximate cost of services:
$8,000.00
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Company Response

Thank you, Robert! for this terrific review. The carpet installer will be thrilled to read your kind words and we're so glad that you are happy with our work. Enjoy your new carpet and we look forward to helping you again.

Private User
Private User
Private User reviews Hamilton, ON
10/10

Redo flooring

We redid our flooring completely. tiles, hardwood flooring, sand and stain etc. Noor and team did a fantastic job with the whole thing.

Approximate cost of services:
$40,000.00
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Company Response

Hi Angshu,
Thank you so much for your wonderful feedback. We're glad you had a great experience with our installation teams. We trust you'll enjoy your new hardwood floor, tiles and staircase for many years to come and hope to help you again in the future. Thank you again!

Jane B.
Jane B.
4 reviews Mississauga, ON
10/10

New hardwood floors

Very old house, supply chain and unexpected structural issues, homeowner inexperienced in major renovations - what could go wrong? In truth, almost everything. Supply chain problems with the original order caused a change in plans. Unanticipated structural problems meant the work took longer. However, Noors patience and Rays installation expertise and craftsmanship resulted in beautiful floors that suit the character of this old house and will last for a few generations more. This is a solutions-oriented company that will help you make the best decisions, and Rays work is stellar. Very happy to recommend.

Approximate cost of services:
$25,000.00
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Company Response

Hi Jane
Your kind review and feedback is most appreciated. Ray and our other installers will be so pleased to read your comments. All of us at Ultra Carpet & Flooring couldn't be more thrilled to hear how pleased you are with our install and level of service. Your recommendation of our company is most appreciated, and we trust you'll enjoy your new floors for many years to come. Thank you.

John in Toronto
John in Toronto
2 reviews Toronto, ON
10/10

great job/great people

I started reading the many positive reviews on Home Stars and decided to walk into Ultra Carpet in person. It was exactly the type of experience I was looking for... a smaller 'mom and pop' shop with character rather that one of the big box stores where I feel you are just a service number. I spoke with Noor personally many times and he was extremely accommodating with every chat. Long story short outside of the great job at my downtown condo the customer service went above and beyond, it was nice to talk to the same person on the phone or in shop and never to be on hold. Very happy.

Approximate cost of services:
$3,099.00
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Company Response

Hello John, What a wonderful review. We are pleased to hear you had a great experience with both the purchase and installation. Your kind acknowledgement of our level of care and customer service is most appreciated. Thank you!

Linda in Ottawa
Linda in Ottawa
1 review Toronto, ON
10/10

New hardwood flooring

Noor and the team at Ultra Carpet recently installed new hardwood flooring throughout our house along with new railings and pickets on our staircase.
Noor explained the process in great detail, answered all of our questions and provided lots of helpful recommendations such as installing custom built floor vents. The vents are practically invisible as they meld right into the floors since they are made from the same wood as the flooring.
Brian and Ethan worked diligently on the floors paying attention to every detail and Nam did great workmanship on the stairs.
The new flooring gives our house a whole new upscale, elegant look and feels extremely solid underfoot (no more squeaks).
A great experience thanks to the team at Ultra Carpet.
Jeff and Linda

Approximate cost of services:
$10.00
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Company Response

Dear Jeff and Linda - a very heartfelt thank you from the entire team at Ultra Carpet & Flooring for your review regarding the recent project completed for your home. There was a significant amount of decision making on your part which you both embraced with enthusiasm. The beautiful end result surely reflects the combination of your ideas to achieve the vision you had imagined. It was a great pleasure being a part of this journey with you. We will be sure to forward your comments to the rest of the team. Thank you once again.

Facebook
Facebook
1 review Toronto, ON
8/10

Condo floor renovation

Our condo floor renovation experience with Noor’s Ultra Carpet and Floor can be summed up with comments from our friends like “looks great! , “ excellent workmanship”, “good job”, “really nice”!!

Approximate cost of services:
$6,000.00
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Company Response

Thanks Carlos for such a nice review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Thank you!

We made the decision to move into a new place that needed renovations during the pandemic and its accompanying shopping restrictions and product backlogs.

Noor helped us source the perfect, in stock, vinyl plank flooring that we picked up from the warehouse and have our contractor and his crew install. Despite a few hiccups on our end, Noor and Abu ensured that everything was handled professionally and that we had access to the flooring when we needed it.

A few weeks after we made the purchase at Ultra Flooring, we learned that flooring we ordered from another shop was delayed and would not be shipping any time soon.

I found another flooring option online and called Noor to ask if he could place the order for us. It was a small order, but Noor willingly agreed and handled the entire transaction over the phone while working from home. We picked up the flooring from the factory and had it installed the next day! It looks great!

Noor's professionalism and sincere dedication to customer service kept our reno on track! Thank you.

Approximate cost of services:
$3,600.00
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Company Response

We are most gratified to hear that your experience was such a positive one. in addition to providing the best product for your particular application we place a great amount of importance on building relationships with our clients over the years. Really happy that you are on track - a great accomplishment for 2020.

Laura from Toronto
Laura from Toronto
2 reviews Toronto, ON
10/10

Carpeting

We returned to Ultra Carpet & Flooring for our basement renovation because we were so pleased with our carpeting project in the past. Noor provided helpful advice and expertise to help us make the right decisions for our project. The service provided from the showroom to installation was friendly and professional. Would definitely recommend Ultra Carpet & Flooring to friends and family.

Approximate cost of services:
$5,000.00
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Company Response

Laura - thank you for your kind review. It was a pleasure to welcome you back to Ultra Carpet and be part of the process in your most recent project. Thanks again!

Robert
Robert
0 reviews Mississauga, ON
10/10

Upstairs Engineered Hardwood Installation

10 years ago, Noor and his team installed Lauzon engineered hardwood in our condominium living room. The level of knowledge and professionalism that Noor brought to the table was the reason 10 years later we came back to have the exact same hardwood flooring installed upstairs. We were also very fortunate to have the same installer "Ray" complete the install, knowing the job would be carried out without sacrificing quality or attention to detail. Noor also helped us select several area rug solutions giving us excellent feedback and advice on colour and style selection. The service and quality we get from Ultra Carpet makes it unnecessary for us to go anywhere else!

Approximate cost of services:
$12,000.00
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Company Response

Thank you Robert for your very kind words. It is always great to know how much people are satisfied with our work over the long term. We are very happy to have collaborated on your most recent project. Always nice to see familiar faces!

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