We were participating in the government grant program of getting various things done to our house to increase the energy efficiency, and for which the government gives some money back for having done so. Our house had all single pane windows and non-energy star doors. My husband is a carpenter so was able to do the installation himself, thus we were looking for a company that could make the doors and windows for us, that we could install. A neighbour of ours recommended "Tyee Windows Mfg.", a local company in Abbotsford that make their own products. He had used the company for his windows and doors and had been very happy with them.
We contacted this company and they came to our home to see what we needed and to give us a quote. We originally needed 2 outside doors and 7 windows replaced. They gave a good quote and we liked their product so we went ahead with them. They produced everything we needed in the time they had named. The windows and doors looked very nice and were the energy-star level that we needed for the grant. They delivered everything and were very nice about bringing it into the house and putting everything where we wanted to have them.
We realized a short while later that we actually needed a 3rd energy-star rated door and ordered this from them. It was a lovely door with small blinds built right into the glass portion. The only problem is that we had wanted it to be the same energy-star as the others and this got missed. I had ordered it to be that way and somehow this did not get passed on to the final order that went to their factory. So, I had a beautiful door, but it was not energy-star rated.
When picking the window up I spotted that the invoice was for less than we had been quoted and that it did not state the energy-star level on it so I immediately brought it up to check and found that in fact it was not the energy-star rating that we had ordered. The gentleman that I was dealing with went over with us that he would get it remade for us if we wished, but that it would be the higher price (our original quote). My husband and I reviewed the increase in cost compared to what we would get back from the grant and decided it would not gain us anything financially and that with everything we had done to the house to save energy, it would not make much difference either. So we stayed with the door we had, have installed it and it looks beautiful.
So, due to the second order not being done correctly I have given this company a 9 instead of a 10. But, for the fact they handled it correctly (offering to take the door back and make me another) and also had great products overall, I did not give them lower than this 9.