- Approximate cost of services:
- $1,560.00
The belongings were delivered on Wednesday morning and you called in to say that the piano was not put together properly. The driver was busy for the rest of the day but could come in the evening to fix things up for you, but you said you were busy that evening. It seems that you immediately reported that we did not know how to move pianos, you did not give us a chance to fix the problem. The driver came back Thursday morning, 24 hours after delivery and fixed the piano and we have not heard back from you so I am assuming that it is fine now. When given a chance, we can fix our wrongs when they happen.
2 Small Men with Big Hearts - Great Experience!
Thank you so much for your kind words. I have forwarded your review on to our local London office and they will make sure they let Ayman and Michael know how happy you were with their work. We look forward to helping you with any moving needs you have in the future.
Thank you for your kind words.
Highly skilled and time efficient movers
Complete Load and Unload Done Flawlessly!
Thank you for your kind words. I will make sure the men know that you are happy with your move.
Moved a small one bedroom apartment
Hi Dawn,
Again, I am deeply sorry to hear you were not happy with the services you received from our staff/crews for your move back at the end of March, 2022 in London ON.
Your original complaint from April 2022 has been responded to on multiple occasions, on multiple platforms. Thank you for giving me the opportunity to address your concerns again.
You were originally booked with a 3 man crew. Unfortunately due to Covid, we had a staff shortage that day and you only received a 2 man crew which was reflected in the discounted hourly rate you received. In your original complaint you were not satisfied with only having 2 movers due to the size of your item list, which exceeded 35 + items. I am unsure of where the new count of 16 items came from?
Definitely a 3rd man would have been beneficial for your move. A full 1 bedroom apartment with 35 + items as well as boxes going from a walk-up to an apartment with an elevator can take time.
Again I apologize that you did not receive the red carpet service you deserved. To try and resolve the situation, at the end of your move hours were discounted off your final invoice for a total discount of $313.57. This was to compensate for the staffing issues that day.
As per the damage to your T.V.
You were sent your confirmation email prior to your move which also included our industry standard insurance. You were asked to thoroughly review this information including the insurance, as it was all imperative to your move. "Electronics are not covered under insurance unless in their original box", "Please have your electronics and musical instruments professionally prepared for moving beforehand." You also signed the damage waiver form on move day which also states this, which I sent you a copy via email.
Under the circumstances and the issues you had with your move we still then sent you another refund of $600.00 in the form of a cheque, which you cashed. As well as, we sent a crew out free of charge the following day to remove your old T.V.
You have had a total discount of $913.57. A few days later you emailed me stating that you demand another $500.00 or you were going to leave bad reviews on the BBB website and Google Reviews and contact the media. These threats started 4 months ago, and I am sorry we have not been able to come to a resolution with you, since then.
If you would like to contact me directly to discuss this further please reach out to our office. We are at your service and always strive for the best customer service we can provide.
Regards,
Mary Mayo
Operations Manager
Two Small Men with Big Hearts Moving London ON
519-666-3600
Thank you so much for your kind words, it was a pleasure to help you with your move.
Barb
Two Small Men With Big Hearts Moving is one of Canada's largest network of independent moving companies . Our goal is to provide a top level of moving service anywhere in Canada at a competitive price. This will ensure stable, steady growth and make us a force in the future. We offer local and long distance moving services for homes, apartments & offices within Canada.
Kingston movers ray@moving.ca 613-549-1888 or 613-968-9097
Oshawa movers (Durham region) toronto@moving.ca 905-665-6404
Greater Toronto movers toronto@moving.ca 416-663-6300
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Barrie movers toronto@moving.ca 905-841-9210 or 705-722-9970
Mississauga movers sam@moving.ca 905-272-9310
Kitchener Waterloo movers danmayo@moving.ca 519-748-1117
Hamilton movers (Burlington) kyle@moving.ca 905-524-3278
London movers danmayo@moving.ca 519-666-3600
Some services that we provide are, local moving, Long Haul, long distance moving, National and International Moving for Residential, Office and Commercial Moves.