Two Small Men With Big Hearts Moving Co

Moving & Storage
Toronto ON
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Shari Robertson  in Hamilton
Shari Robertson in Hamilton
1 review Hamilton, ON
1/10

Poor customer service

We hired 2 small men in Hamilton for our move feb 16. The movers themselves were great the owner/management are terrible. We were missing parts to reassemble our refrigerator after move. No one ever returned my calls regarding the missing parts. Terrible customer service. Do yourself a favour and look elsewhere!
Feb 27 response to Barb
Hello Barb, your response from the hamilton office is a blatant untruth. Not one person from that office EVER called me to discuss where the hardware was. They never called me at all for anything!!The movers did not ask if we wanted it put together and I did not say we were not willing to pay on the contrary each mover was given a $50 tip for their hard work!! Money was not an issue they did not leave the hard ware in the fridge I can assure you of that.
People beware this is just damage control on their part. Do not hire
them!!
Too bad no one from the office had the courage or decency to call a customer to address their concerns.

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Company Response

Hello Shari, I checked with the Hamilton office to find out what happened with your fridge. You had phoned the office a few times and each time you were told that the missing screws to put the door back on were inside the fridge. The men were going to put the fridge door back on for you when they completed the move but were told it was not necessary because it would take more time which you were not willing to pay for so they told you where to find the screws to reassemble it yourself. Then again, when you phoned they spoke to the driver and he told them where he had put the screws and again it was explained where to find them. They have not heard from you since that time so assumed you found them and there was no other issue.
Barb