I was extremely disappointed with the service from this company during my move in May 2012. I was not aware that the move would be subcontracted (and subcontracted again) - granted I did not do my research beforehand. Rather, I thought the name implied a smaller, personal company.
The gentleman that I spoke with on the phone (Glen) seemed very sincere. However, things went wrong from the beginning: the truck didn't arrive on the move day, and after a frantic scramble, one eventually showed up before the end of the day. However, they insisted that they could not deliver the goods to Ottawa the next day - the "truck broke down". I eventually got the delivery several days later, with a large chunk missing from a good treadmill, and irreparable damage to an expensive wool mattress cover (I had provided mattress bags). When I contacted the company, they said to contact the subcontractor, maybe ask them if they know where the missing piece of the treadmill was. When I contacted the subcontractor, they said I had to deal with the company. When I called the company again, they said try my insurance company. Unfortunately, my insurance deductible of $1000 didn't make it practical to pursue that avenue.
Rather than finding a small, personal company that cared, I ended up with one that passes the buck - to everyone except the client. Lesson learned: do your research.