Two Men And A Truck

The two young guys were good at moving the furniture. But they used foul language between themselves which I thought was very unprofessional.
Also, at the end of the move the time was 3 1/2 hours as predicted in the quote which was $700. But the company wanted to tack on an extra hour and a half for travel time.
I thought "dock to dock" meant furniture pickup dock and destination drop-off dock. But the office said it was office dock to office dock!
The actual time it took them to run back and forth from their office was only 40 minutes.
I argued the point vociferously and they backed off, but I thought this was very poor practice and hence my low rating.