Two Men And A Truck

Movers lost the screws to attach the legs of our one-year old $4,000 leather sofa and just left saying that they cant find it and somebody will call the following week to get the screws. We ourselves went to home depot the following day and made 4 trips back and forth to get the right screws! Most of our furniture were scratched (some are with deep dents, including one of our expensive one year old bar stool)… the movers didn't care enough to wrap all furniture in cloth to ensure no scratches... they bought such a big truck that I guess our items are swaying back and forth inside the truck throughout the trip from downtown to Markham. I am so disappointed with Two Men and a Truck... after the move, I left messages both in the office and the move estimator about the lost screws but they never called back. After 5 days, one person called and said they have found the screws to our sofa... haha... they shouldn't even have left our house without the screws... its such a terrible experience... and to top it all, they charged me 10% extra than their quote saying that our things are more than expected... haha... despite the sofa debacle and showing them the deep scratches in our bar stool.. and we didn't even use 20 of the boxes that they have provided and their truck is huge so how can our things be more than expected... I am still so mad... please don't use this mover... they are not inexpensive but their people are not professionals who don't care about the things that they are moving.... they just go about their way trying to get the move done as fast as they can... there should be an option here to give this mover a million negative stars... most of our furniture has moved several times and the last being from Dubai to Toronto but this is the first time that they have been so scarred from a move... I am still kicking myself for choosing this mover...