Pick up, clean, and deliver and relay large Kerman carpet
The best place in the GTA to clean rugs
Thank you for your feedback. We really love kids and dogs here, they keep us in business! We look forward to serving you in the future.
Thank you for your kind review. We are so glad that your are happy with your rugs and the service your received. We look forward to working with you in the future.
Thank you so much for the great review!
Hi Johnson in Montreal, we are sorry to read about your experience with us. We identified your order and would like to clarify that yes, you sent in six pieces, however the rug types are actually as follows: one hand-knotted Oriental, one Indian tufted and four machine made (wool). We revisited our inspection photographs (taken upon inspection and prior to any services rendered) and can confirm that four arrived with some or all of the following issues: moth damage, live larva, colour damage, colour dye bleed, water damage and matting - it sounds like these are the four rugs you are unhappy with. The remaining two (Oriental and a 5' x 8' machine made wool) did not have the extensive and pre-existing damage and from what we understand, you are satisfied with our services on these.
While your rugs were in our care, we spoke by phone and you'll recall informing us that your rugs were in storage for some time and you actually couldn’t remember what they looked like. Our offer to share our inspection photographs with you still stands. You are correct that we missed the opportunity to offer an extra repair service (loose thread on binding per your email) and offered to repair it at no charge. Normally we discuss all extra services and charges prior to delivery, in this case our technician only discussed your moth issues, water/colour damage and overlooked the repair job. We apologize and would like to confirm that our offer to repair at no charge with free pick up and delivery still stands.
We cannot justify a full refund on the four rugs with pre-existing damage, because we are not responsible for the pre-existing damage. Your rugs were returned to you clean, sanitized and moth-treated. They were much improved compared to the condition they were in upon arrival – and compared to our inspection photographs. Unfortunately, we cannot reverse water damage or moth damage unless you are interested in extensive and costly repair work, however we would never recommend this expense for machine-made rugs.
Thank you for this nice review!
Persian carpet cleaning and repair (gift from Grandma)
Thankyou for taking the time to submit this review!
Top Notch Carpet Cleaning with Well Organized Friendly Staff
Thankyou for writing this review!
Turco Persian Rug Company has been operating from our original downtown Toronto location since 1906. An Armenian family-run business spanning four generations, Turco Persian continues to provide and redefine unique, honest and premium service.
What we offer.
Specializing in the cleaning and restoration of all area rugs, from antique collectables to machine-made mats, Turco Persian offers in-home carpet installation, repair and cleaning, as well as upholstery cleaning services. Our team of employees is knowledgeable, dedicated and highly trained.
We are also experts in sourcing and maintaining decorative hand-woven rugs for homes and businesses, offering the best in craftsmanship and design from around the world. In fact, we’re home to one-of-a-kind antique rugs ranging in age from 80 to 350 years.
With over 5,000 collector items and a growing contemporary collection, our onsite gallery showcases Zeigler, Tabriz, Qums and modern Tibetan styles among others, including European tapestries dating back to the second half of the 16th century.
Rug Cleaning Specialists
We care for your rug like it’s our own. That includes treating tricky stains by hand, and rewashing your rug until we see the best result.
We only use fresh water, air drying, and biodegradable products, so your rug is always in good hands — in fact it never leaves them.
Cash and Carry Drop-offs
Bring your rugs to us and save 20% off the cost of cleaning. We always have plenty of free parking onsite and will carry in your rug for you upon arrival.
Drop-off Hours: Weekdays: 8 am - 6 pm | Sat: 9 am - 5 pm
Pick-up and Delivery
Have our experienced delivery team pick up and deliver your rugs at no extra charge. For a small fee, they will move your furniture in order to remove or relay your rug. Contact us to make arrangements.
In-Home Carpet Cleaning
Our experienced technicians are equipped with a state-of-the-art truck-mount, hot-water extraction system to quickly and efficiently clean your wall-to-wall broadloom. We always send a team of two to move furniture quickly and perform the most thorough cleaning.
Call us today to book your next in-home cleaning service. We’ll even come to your home for a free estimate.
In-Home Upholstery Cleaning
Our specially trained technicians are highly skilled, and equipped with state-of-the-art portable water-extraction machines specifically designed for intricate upholstery cleaning. You can trust us with all your furniture.
Other Services
• Du Pont Stain Guard carpet protection, allowing easier cleanups and a longer life for your rug
• Deodorizing and disinfecting Enzyme treatment for urine stains and odour
• Moth treatment
• Allow 8-10 business days for cleaning and an additional week or two for repairs.
Our repair services include:
• Binding
• Alterations
• Re-latexing backings
• Sewing sleeves for wall hanging
• Reinforcing weak areas
• Replacing and removing fringe
• Colour correcting
• Blocking
• Wool binding
• Invisible re-weaving
• Lock stitching
• Patching