True North Log Homes Inc.

Builders
P.O. Box 2169 Winhara Road Bracebridge ON P1L 1W1
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True North Log Homes Inc.
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8%

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Reviews by rating (past 12 months)

Reviews for True North Log Homes Inc.

Average customer rating:
0 10 (2 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Log Home new build

Buyer beware! As soon as you write the first cheque your sales representative disappears and then you work with a separate intity called Log Project Management who then hires the crew to build the home package. Our crew consisted of a team of 4 men consisting of 1 lead and 3 others who were equipped with muscle but no experience. They split there time between a competitor’s job and our site.
Some logs arrived covered in black mold which they installed but later removed and by September the crawl space basement was full of mold which needed to be treated at our expense. The project extended several months past the end date and we are now experiencing air infiltration leakage. At this point phone calls are not being returned. Basically our dream has turned into a nightmare!

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Private User
Private User
Private User reviews Bracebridge, ON

First Review

0/10

Kept excessive amount of deposit after terminating contract

Terminated contract for health reasons and they kept excessive amount of deposit: unethical/immoral company. Do you want to do business with a company who is so greedy and money hungry?

0 of 1 people found this review helpful.
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Company Response

• Better Business Bureau Board of Directors did a full investigation and unanimously sided with True
North Log Homes showing no validity to the clients claims and closed the file.
• True North Log Homes continues to hold an A+ rating with the Better Business Bureau.
• True North Log Homes is sincerely sympathetic to the clients health concerns, however, our staff and
subcontractors created 6 Design Revisions, Structural Building Permit Drawings Version 1 & 2,
Factory Shop Drawings, Engineering, Inventoried materials purchased, Sales & Project Management
services which were completed under our contractual obligation to Cheryl Adamson.
• Once these services were completed the contract was immediately cancelled. True North Log
Homes was subsequently threatened by Cheryl Adamson that if all monies were not returned she
would attempt to slander our reputation online and with the Better Business Bureau in an attempt to
cost us more than it would cost to return her funds. True North Log Homes can and will only deal
with facts and will not be bullied by a client using a means of media/internet platforms or Better
Business Bureau.
• In the interest of good customer relations, True North Log Homes offered and continues to offer to
apply all funds against any future purchase for Cheryl Adamson or her immediate family that would
like to purchase a log or timber home.
• All supporting documentation that was provided to the Better Business Bureau regarding this matter
is available to anyone upon request.

True North Log Homes Inc.

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Log Homes
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