Tropical Heating & Air Conditioning

Heating & Air Conditioning
1235 Shawson Dr, Unit 11A Mississauga ON L4W 1C4
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HomeStars  >  Heating & Air Conditioning in Mississauga  >  Tropical Heating & Air Conditioning
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76%

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Reviews by rating (past 12 months)

Reviews for Tropical Heating & Air Conditioning

Average customer rating:
9.6 10 (21 reviews)

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Minli from Mississauga
Minli from Mississauga
2 reviews Mississauga, ON
10/10

Unbeatable Customer Care!

I had an issue with the installation of a coil from a previous supplier that I had been dealing with for almost a year now. When I tried to register my product with Lennox, I was declined my 10 Year Extended Parts Warranty due to confusion with the coil that was installed - I was informed that the evaporator coil installed was registered to somebody else.

I decided to turn to a different supplier for a second opinion on whether the coil was an old product. Bob from Tropical Heating & Cooling came to conduct a site visit and review the product/installation. Bob confirmed that it was a brand new coil so I explained the situation about my warranty denial. Bob took it upon himself to go out of his way to help resolve my issue. I was blown away by his service given that the company who actually installed the coil dodged the situation and did absolutely nothing, even though it was their error. Bob reached out to Lennox and was able to secure the extended warranty on my coil. I was so impressed by the customer care from Bob, for going above and beyond to help me resolve my issue which was not even a result from their service. They are a trustworthy company with genuine employees who care about their customers. If I have any needs in the future I wouldn't hesitate to call them again, and I would definitely recommend them for any heating & cooling services.

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Private User
Private User
Private User reviews Etobicoke, ON
10/10

Emergency furnace repair

I woke up on Boxing Day with no heat. My call to Tropical's emergency line was answered immediately and within the hour I received a call from the technician. He came a couple of hours later and diagnosed the problem as a failed motor. After a few calls he learned they had a replacement in stock. Even though it was a statutory holiday he was able to arrange for a manager to come to warehouse so he could pick up the part. In just a few hours I had a new motor ....and heat. Great job from the the technician and the company

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Chris Gray from East York
Chris Gray from East York
4 reviews Toronto, ON
10/10

Furnace and ac servicing

The service people with Tropical are punctual, efficient and friendly. What else do you need to know? I guess maybe that they are also thorough; I'm always confident that my HVAC equipment will keep me comfortable.

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Barbara Horn in Mississauga
Barbara Horn in Mississauga
6 reviews Mississauga, ON
10/10

Heating and Air Conditioning Service

I hired Tropical Heating and Air Conditioning to service my furnace and air conditioner along with some improvements to the air flow in our basement and main level. This company is incredible, they take the time to explain everything to you, so you have a great understanding on how to save energy in your home which of course saves you a lot of money in the long run. They are exceptional with their service and punctual. I would highly recommend this company to service your heating and air conditioning needs in your home.

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A Homeowner
A Homeowner
7 reviews Toronto, ON
9/10

Comprehensive Furnace Maintenance

I called Tropical to arrange a service call for my mid-efficiency furnace's flame sensor. I also asked to have the a/c coil above the furnace cleaned at the same time.

It took a few calls to set the appointment date and get a quote. The service tech. arrived on time, but he thought he was supposed to service the flame sensor and clean some sort of condenser coil that is part of high efficiency furnaces. Cleaning the a/c coil would have taken more time, which he didn't have in his schedule that day, and would have cost more than I was originally quoted.

Apart from this minor misunderstanding the rest of the job went well. The tech did a good job with the flame sensor. He was able to clean it instead of replace it, which saved me money. He also performed a comprehensive furnace maintenance. Afterwards he cut an inspection hole for the a/c coil, did a visual inspection, and showed me that it didn't need cleaning after all.

Overall I'm happy with their service and will consider them again in the future.

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James Sutherland from Mississauga
James Sutherland from Mississauga
2 reviews Mississauga, ON
10/10

Air conditioning emergency service call

I cannot tell you how happy and thankful I was to speak to a Tropical service man, late one night last week, and after the service call time window had ended.
Our air conditioner had failed to start and this gentleman spent 20 minutes with me on the telephone as he gleaned that I was fairly savvy about most appliances. He asked me some questions about our recent renovation, and after testing voltages here and there, guided me to a reset button inside the outdoor unit. Voila..the air conditioner came to life! Although Tropical may have lost the next day service call revenue, their reputation now stands far above the crowd of appliance repair firms. Bravo Tropical! Thank you for putting client satisfaction ahead of a few dollars. I will be certain to receommend you to others and have already done so.

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Steve Stoddart from Toronto
Steve Stoddart from Toronto
1 review Toronto, ON
10/10

Installation of new residential AC unit

Dave really knows his stuff and I received a fair and detailed quote. The work was carried out on time and the 3 installers respected my house like it was their own. It's good to know that serious professionals exist in this business.

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Frank Malandrino from Toronto
Frank Malandrino from Toronto
3 reviews Toronto, ON
10/10

Furnace replacement

Dave was very knowlegab;le on product sold, competator's where not. His installers were on-time, very professional and cleaned up area after job was completed. Costs were in-line if not better than most.

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Barb in Mississauga
Barb in Mississauga
8 reviews Mississauga, ON
10/10

New Furnace, New A/C

I hired Tropical to replace my furnace when I first bought my house 10 years ago, and this year to replace my broken down A/C. As well, they service my system every year. All of their staff are courteous, punctual, honest and professional, and I highly reccommend them for all your heating and A/C needs. My A/C broke last week, I called them Monday,, Dave came by Wednesday, and my install happened on Friday, amazing consdiering we are in the hottest days of summer! Great company, highly reccommend!

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Nancy Peterson in Armour
Nancy Peterson in Armour
69 reviews Toronto, ON

First Review

10/10

Fix furnace and air conditioner

Our air conditioner was broken (I thought) and Tropical came out right away to look at it. The owner Dave came and felt it wasn't the A/C but that the fan in the furnace was not working properly. I was floored - it's a 15+ year old A/C and his honesty was appreciated. His technician Brian came the next day and brought the part with him. All was fixed and both a/c and furnace filters cleaned and tuned. I may get another couple years out of the A/C which is great news.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tropical Heating & Air Conditioning

Tropical Heating and Air Conditioning is a family operated business which has been serving our community for over 30 years. All three brothers are Licensed Technicians and are involved in every decision from design, sales and installation to ensure quality and satisfaction. The installation crews and service technicians are all ...
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