Tropic Air

Formerly Tropic Air Heating & Cooling
Heating & Air Conditioning
Markham ON L3R 1A5
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77%

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Reviews for Tropic Air

Average customer rating:
8.9 10 (15 reviews)

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Michael in Toronto
Michael in Toronto
1 review Toronto, ON
9/10

Installation of new pumps and controls for in-floor heating

I have used Tropic Air for a few things now and also get them to service my boiler. Loren and his staff are knowledgeable, friendly, and do really good work. They care about the quality of their work and will happily explain things when you ask. They were also happy to tell me when work isn't necessary even though they could have tried to upsell me. I definitely trust them to give me honest assessments of what I need to fix and what I don't.

Approximate cost of services:
$5,000.00
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waynebrake.b
waynebrake.b
0 reviews Markham, ON
10/10

Replacement of AC Unit

Office staff very knowledgeable and professional And answered all my questions. Workers arrived and protected everything around the work area and also put blankets down to protect my floors and wore Boot coverings over outdoor boots when they entered the house They were very efficient and professional wore mask at all times They were in-and-out in a very quick and professional manner and I've had 0 problems I would recommend tropic air to any of my friends and family

Approximate cost of services:
$3,500.00
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Company Response

Thank you Wayne for such a fantastic review! I will relay the praises and am thrilled our technicians continue to follow our strict protocols which enable us to provide the quality service we are known for, safely! Stay safe!

alicec2642
alicec2642
2 reviews Toronto, ON
10/10

Furnace Repair

Loren came to the rescue when the furnace in my condo unit broke down. He took the time to explain the issue, sourced for the part and completed the repair quickly. I am very impressed by his politeness, patience, caring attitude and professionalism. It is an extremely pleasant experience dealing with Tropic Air!

Approximate cost of services:
$900.00
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Company Response

Thank you so much Alice for the glowing review! The team will be informed of your kind words. It was our absolute pleasure to assist you and representation like you received is one of many reasons why we have so many happy customers! All the best for 2022!

Cara Lewis-Watts in Toronto
Cara Lewis-Watts in Toronto
0 reviews Toronto, ON
10/10

Loren is great!

Loren went above and beyond for us - he's our go-to guy. He's done our duct work, water heater and added a humidifier to our furnace. Don't trust anyone else!

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for the great review! We will definitely share this with the team!! So glad we can always help when you need it too! Stay safe!

Kate
Kate
5 reviews Toronto, ON
10/10

Great, responsive company

Company was recommended by several tenants in our condo building. Our boiler system is atypical and has challenged the Enercare team. Tropic Air was responsive, professional and most importantly, able to help. Will definitely use them again if needed.

Approximate cost of services:
$160.00
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Company Response

Thank you for the great review Kate! We are always happy to hear how satisfied our customers are! We will definitely share your kind words with your team here at Tropic Air! Stay safe!

tryndenko
tryndenko
0 reviews Toronto, ON
10/10

Replacing furnace,installing air conditioning

The work was accomplished in one day with great care and attention to detail. My home was left clean and tidy . I really appreciated the consideration given to my garden during the air con. install. Have already referred this company to many friends.

Approximate cost of services:
$12,000.00
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Company Response

That is so excellent to hear that your team was attentive to your requests and considerate of your home and garden! We will let your team know how thrilled you were and many thanks for referring us as well!! Stay safe!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service

Loren recently replaced our water heater and he is our go-to expert for anything HVAC-related. Great, friendly service and very professional.

Approximate cost of services:
$2,500.00
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Company Response

Thank you SO much for the excellent review! I will be sure to share your praise with the team! Stay safe!

Rose in Toronto
Rose in Toronto
2 reviews Toronto, ON
10/10

If I could give 100/10, I would! Best service! Best person!

We got a new boiler 2 years ago from another company that cost us a bazillion dollars! Part of the package is that the other company is supposed to service the boiler if we have any issues. For 2 years, our house has not been able to heat up past 16 degrees in the winter. We had several service providers come from the other company to take a look, and all said there were no issues. We ended up attributing it to having faulty windows, as no one could find anything wrong with the boiler.

Fast forward to this summer, we met Loren when he was recommended to us to install a new air conditioner (which he did for half the price we were quoted by several other companies). We so enjoyed his professionalism, reliability, speed, and friendliness, that we were sad when the AC was installed because it meant he wasn't coming over again! ;)

THEN we called the other company who installed our boiler again this year to take a look at it. They told us that it was not a boiler issue, but something wrong with our handler. I called Loren after having had such a great experience with him in the summer. He took a look at the handler and said that wasn't the issue, and then spent 4 hours at our place looking at the boiler trying to figure out what was wrong with it. He stayed past 7pm because he didn't want us to be cold! He went through the entire handbook, and finally was able to figure out that the other company had configured the "dip switches" upside town (copying the handbook configuration bottom to top instead of top to bottom).

This was *not* what we had called him over to do, but he cared so much about figuring out what was wrong because he values his clients so much. I was so blown away by his kindness and professionalism, and the reasonable price of his services at all times.

Hire this man! (And his team at the office is lovely to work with. Angela - thank you, you're great!!!)

Approximate cost of services:
$400.00
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Company Response

Thanks for the review Rose! Your team at Tropic Air is always here to help and are so glad we could rectify the issue for you! Stay safe!

Faisal in Guelph
Faisal in Guelph
0 reviews Guelph, ON
10/10

Solved all my problems

Clear communication, timely service and all problems solved - couldn't be happier with the service from Tropic Air (after trying several other companies).

Angela was my first point of contact and she was very pleasant to deal with, prompt in her responses and extremely helpful in coordinating the services required. Loren worked on my unit and he was very knowledgeable and able to swiftly diagnosis the issue and pinpoint the root cause of my system/unit's problems. Notably, he is not like most technicians that are myopic and one-dimensional in their ability to solve problems. Loren has a solid process, effective method and holistic approach to the scope of work required for the project/task at hand. If Loren is representative of how everyone at Tropic Air works, then no matter your issue, it will get resolved as efficiently as possible. Above all, the work was completed in a timely and reasonably affordable manner.

Approximate cost of services:
$537.00
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Company Response

Thank you Faisal!!! Your Team will hear all about your review! We appreciate you taking the time for the review and that you're helping homeowners like yourself make great choices for service! Stay safe and reach out anytime!!

Francesca in Toronto
Francesca in Toronto
1 review Toronto, ON
0/10

Overpriced

I was very happy with the service I was provided. Lorne came the next morning after calling to say I needed our AC repaired. I was told on the phone that a service call would cost $135.00 and then the hourly rate was $135.00. Based on what I described, he said that he didn’t think it would take longer than an hour to fix. I had called several other places that quoted me less (some considerably less) but because I had a tenant self isolating in the basement apt I couldn’t book anything for a week. I figured the extra $20-50 would be worth it to have it repaired quickly. And then I got the bill... I was charged a total of $305 for what was essentially 5mins worth of work. I cannot understand how they can justify charging that much money for the job that was done!
I called and spoke with the office administrator and was told that is what they typically charge for a “diagnostic plus a service call” so it was not $135 like I was told on the phone it was $135+ $135 , so 270 plus tax !!! He had the unit fixed before I even returned from turning it back on. It was some debris blocking the water from draining properly and he used a pressure tool to blow it out.
I was happy it was fixed and Lorne was a lovely person BUT had I known that the minimum I would be paying was $270 I never have booked with them. I easily could have waited a week to save a few hundred dollars. It was not clear at the outset that I would have to pay that much. I’m disappointed and would recommend asking detailed questions before letting them do any service for you.

Approximate cost of services:
$300.00
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Company Response

We are sorry to hear that despite being happy with the service provided and the timeliness of the work being completed, that there was a misunderstanding regarding the price structure. A diagnostic charge is standard industry practice to identify the problem and formulate a solution. As you stated, the rate quoted reflected $135 for the diagnostic component (service charge) and $135 per hour for the time required to complete the repairs. Loren’s proficiency and 28 years of HVAC experience in addition to Tropic Air’s preparedness by ensuring our technicians have the right tools and equipment on hand, enables us to resolve most HVAC problems expeditiously. In consideration of the extreme heat and as you had indicated your tenant was in COVID isolation, we prioritized your appointment and attended on Sunday morning. Additional time was also spent providing insights and information on other HVAC issues you were experiencing unrelated to the issue that was causing water leakage and preventing you from using the air conditioning unit. At Tropic Air we take pride in providing honest and efficient service to our clients and feel that the $270 fee is a fair price to resolve your cooling issues on a Sunday. It was our pleasure to be of service to you and regret the misunderstanding regarding the price structure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tropic Air

We are a fully licensed Markham heating and air conditioning company providing professional & reliable HVAC services to residential & commercial customers since 1992. Our expert HVAC technicians are trained specialists in all heating and air conditioning services, water heaters, humidifiers, boilers & fire places. We sell, install & repair all major brands such as: Trane, Goodman, Carrier, Bryant, Rheem, York, Amana & more. Call us today for outstanding heating and air conditioning services

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Central AC, Furnace, Ductless AC, Boiler, Hot Water Heaters, Radiant Heat
SERVICES
AC Installation, AC Service, AC Repair, Ductless AC Installation, Furnace Installation, Furnace Repair, Furnace Maintenance, Hot Water Heater Installation, Hot Water Heater Service. Hot Water Heater Repair, Boiler Installation, Boiler Repair, Boiler Service, Radiant Heater Repair
BRANDS
Trane, Goodman, York, Daikin, Payne, Bosch, John Woods, Modine, Reznor, Navien, NTI, RBI
STYLES
Installation, Service, Repair, Maintenance
SPECIALITIES
Residential, Commercial, Low rise, Protection Plans, Maintenance Plans
WEBSITE
https://tropicair.ca/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
0
LICENSES
G2 (gas certification), When required refrigeration/ AC is subbed to licensed professionals
MEMBERSHIPS
TSSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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