Kitchen renovation misrepresented, under delivered and unprofessional
We got our cabinet refaced by TKR. After weeks to get an appointment, we got a good quote however the rep did not put in the contract the peninsula refacing properly. Thus, the quote was inaccurate and showed a better priced than other contractors that had included it properly.
After 8 weeks of not hearing anything and confusing communication between contractors we finally got an appointment. The cabinets were poorly finished, and so was the peninsula. We asked for a reason as to why the peninsula wasn't properly done and got an answer 6 weeks later after 10+ phone calls it wasn't part of the contract. Literally avoid at all cost.
- Approximate cost of services:
- $8,000.00
- Company Response
Dear Mr Guerrier
I would like to start by saying that The Home Depot and Total Kitchen Refacing take all customer complaints seriously. We always try hard to provide outstanding customer experiences when providing our services. I have looked into your claims and have the following observations. My understanding is that the only issue that exists is that you were expecting false doors on the back of your peninsula and you did not receive them. After reviewing your file i have found the following. Your original kitchen had no false panels on the back of the peninsula. The salesman's paperwork and diagram clearly showed the peninsula as a solid panel (no false doors). Your billing did not include applying false doors to the back of the peninsula. My understanding is that there was no mention of applying false doors at any time throughout the process until your email to our office on July 15/17. I have reviewed your signed completion certificate for the work performed and there is no mention of any deficiencies (dated June 19/17). I further understand that we have offered to install the additional doors at a reduced cost but that was rejected? If you would like to reconsider having this product installed i would be happy to do so (at a reduced cost) as per the offer that was made to you. Please feel free to reach out to our office if you decide to have this done.