Terrible - Cabinet refacing and custom pantry
Hired TK Refacing to update our existing cabinets and install custom pantry. As similar reviews hinted at, after the initial consultation everything went downhill. What was quoted taking 2 days took 2 months to complete.
From providing the wrong handles, sending the incomplete materials, it was one problem after another. Only half the drawers had soft-close hinges after installation. The custom pantry wasn't levelled making the counter installation unnecessarily difficult. To top it off, we were charged the full amount without authorization with only half the job finished. But all these mistakes don't compare to the worst part of our experience: the customer "service". Whether dealing with the receptionist or owner, there was no courtesy, accountability or value added. Giving 1 star to the friendly installer. Home Depot should reconsider their partnership.
- Approximate cost of services:
- $4,000.00
- Company Response
I do not recognize this customer name or the issues they have stated. We endeavor to provide good customer service at all times. Billing cannot be completed until the completion certificate is signed by the customer.......
If you would like to reach back out to us and provide me with your name and contract information i would be happy to address your concerns.