We contacted the Home Depot because we wanted to have our kitchen refaced. They put us in touch with TKR who sent Martin to do an estimate. They gave an initial date for the work to be done of first week of September which was then moved to the first week of October. The work was only partially completed. Three doors have not been installed in our kitchen. We are now on the first week of November and despite many phone calls and emails, the doors have yet to be delivered and installed. We are highly dissatisfied with the delay in the completion of the work and the lack of response and proper customer care. TKR already took whole payment for the project even though the work has only be partially completed. In any other industry that would be unacceptable. And, in any other industry a delay of this kind would mean at least a discount. Yet TKR does not even answer inquiries on time, let alone apologize or offer compensation for the delay. While we are satisfied with the work done so far, I would be hesitant to recommend this company due to all the delays and the lack of proper and responsive customer service.
- Company Response
Good morning Teresa
I wanted to reach out and apologize for the delays we experienced with your job. Unfortunately we have been stuck in the middle of a MFG Production plant move from our suppler and that has caused delays. We expected to see a few weeks of delays but it has turned into much more than that. The good news is that moving forward the supplier will be in a much better position to fulfill our orders in a timely fashion. I will reveiw with my team the follow-up periodicals and ensure that they do a better job.....