- Approximate cost of services:
- $5,500.00
- Company Response
Thank you for the feedback and for taking the time to write this review! We appreciate your business and look forward to working with you again in the future.
Thank you for the feedback and for taking the time to write this review! We appreciate your business and look forward to working with you again in the future.
Thank you so much for taking the time to write this review and the wonderful feedback. It was an absolute pleasure working on your project and we are so happy that you're happy! Enjoy the new windows and doors and we look forward to working with you again in the future.
All the best,
The Torwin Team
Outstanding Customer Service, Product and Workmanship
Thank you so much for the incredible review. It was an absolute pleasure working on your project. You were the most hospitable and gracious client. Truly an amazing experiencing! Thank you so much for trusting us with your home and we hope to work with you again in the future.
Hi Alice,
Alarm wires have to be disconnected in order to safely remove and install a new door. This is common knowledge. We gosh the wires through and leave them for reconnection which was explained to you and also written on the bottom of your contract in the terms. We are happy to share this with you if you would like. The interior of your door frame is fully finished. What you are referring to is the wood casings/trim that go around the perimeter of the door on the inside and yes, these come primed. They do not come painted as it is real wood, they are only offer primed and it is the responsibility of the homeowner to paint. This is also at the bottom of your contract in the terms. Both of these items were explained to you, perhaps you don't recall? While we can appreciate your frustration, it is written into the terms. Your door is gorgeous (we have pictures) and the install was done perfectly so to give a 1/10 we feel is very unfair and would like you to reconsider. We would love you to contact Nick or Cassi at the office to further discuss.
Thank you for the great review! Your feedback is important to us and will allow others to know to deal with Torwin! Thank you for your business and we look forward to working with you again in the future!
Kind regards,
The Torwin Team
Thank you so much for the great feedback and review. It was an absolute pleasure working with you and we hope to work with you again in the future.
3 storey renovation, 20 new windows, 3 new doors
Thank you so much for the amazing review! Working with you was an absolute pleasure. We hope you enjoy your new windows and doors for years to come.
Thank you much for the great review and positive feedback. We're pleased to hear you will refer us and hope to work with you again in the future. Do not hesitate to reach out should you need more product and services in the future!
With thanks,
The Torwin Team
Thank you for taking the time to gives us your positive feedback. It is very much appreciated. We hope you enjoy your new windows for years to come and we look forward to doing business with you again in the future!
Many thanks,
The Torwin Team
Wow! Thanks so much for the amazing review! We are so grateful for customers like you. Enjoy your gorgeous new front door, it certainly added the perfect pop to the front entryway!
All the best,
The Torwin Team
Established in 1988, Torwin has become a trusted source for all of your external home renovation needs. With over 75 years of combined experience, we are industry leaders specializing in window and door product services and installations. We pride ourselves on quality and craftsmanship.
With humble beginnings, we began with window and door system sales. Over the years we have grown to expand our product and service offering to include: brick and frame knockouts, custom wood work, moldings, shutters (interior and exterior), siding, eavestrough, fascia, hardware, custom glass work, architectural décor and sealed unit repair.
From an extensive showroom to our own in-house installation crews, we have grown over the years in response to the demand for the “Torwin Touch,” a way of doing business putting the customer first. We develop relationships and truly believe that our work is a reflection of our name.
Privately owned and operated, our hands-on experience allows us to make you comfortable in your decision process.