Toronto Appliance Service Ltd.

BOTTOM LINE: Technical repair seems fine, but customer service was the worst I have experienced.

TAS was scheduled to repair my washer on Oct 18 after I placed a call to Whirlpool customer service. During my short call with Whirlpool, it was identified that though the machine was outside of the warranty period, it was likely that my problem was one that was typical of this model and that Whirlpool would cover the cost of the parts. Whirlpool asked to have the technician call them while at my home for the diagnosis visit. Though I could clearly see this request to call Whirlpool on the work order, the technician, Bogdan M, refused to do so. It seemed he was trying to leave as quickly as possible, despite being at my home for less than 10 minutes. I managed to get Whirlpool customer service on the phone before he left so he could communicate the diagnosis to them. Had he waited 30 seconds longer before leaving (while I was on the phone with customer service), he would have discovered that Whirlpool agreed to send me the parts for free. I had tried to explain the likelihood of this to the technician when he arrived, though he simply kept repeating to me that the parts are very expensive.

On Oct 23, I received a quote from Ann at TAS that I could pay $1500 to have my washer fixed. I replied with the information above, and that I wasn't satisfied with the service thus far. I received the parts from Whirlpool later that day, then emailed Ann to let her know I wanted to book the service call. Though she already had my written agreement to pay for two hours labour, she claimed that she could not book the service until she got an authorization number from Whirlpool. I later received an email from her, addressed to Whirlpool, requesting an authorization number. I immediately contacted her to suggest she confirm that she had in fact contacted Whirlpool, since I had just received her email. She assured me she had done so. I was not convinced, so I contacted Whirlpool myself, confirmed that no such authorization was required, and subsequently booked the service appointment for Oct 30.

On Oct 29, I received an email from Ann that she could not honour the appointment booked through Whirlpool for the following day, as she still had not received the authorization number. I replied by email stressing that this was not necessary and that I wanted the appointment confirmed. I tried to reach her by phone, but gave up after being on hold for 15 minutes. I called Whirlpool to complain, reaching an agent very quickly, and asked her to straighten out the issue. She put me on hold and tried to reach Ann by phone. After 15 minutes of waiting, I hung up, but later received a voicemail from the Whirlpool agent that the issue had been resolved. Subsequently, Ann emailed to acknowledge the authorization issue had been resolved, but that no appointments were available on Oct 30, as they book days in advance. In fact, I had booked my appointment 6 days in advance.

Eventually, my washer was repaired and the technical issue seems to be resolved. Once the appointments had been confirmed, the technician was punctual, though not friendly. I was forthcoming with Ann regarding my dissatisfaction, and I do not feel that this was ever adequately addressed. " I am very sorry for the inconvenience but I have to go by what my Manager tells me." Considering my customer service experience, I will not do business with TAS in the future.

I had TAS come in and fix my washer to the tune of $500, the first time and the second time another cool $500, when less than a few months later the machine wasn't working I asked to speak to the management to ask if they could send someone over and I wasn't prepared to pay again for the same repairs in less than a year! I spoke with someone name Anne who was awful, she was rude, told me to stop wasting her time and just go out and buy a new one and that nothing is guaranteed, when I asked to speak to the manager she was defensive and rude and then offered up the name. I called management and left a message and still haven't heard anything! I would run from this company! They are disrespectful, rude and will stand behind the work that they do!

Refrigerator emitted a buzzing noise intermittently so I called TAS to come in for an assessment. Informed by TAS technician that "the compressor is not starting" and therefore the compressor needs to be replaced at a cost of $680+labor for a total of over $1,000!

Due to the unreasonably high estimate by TAS, I decided to obtain a second opinion and contacted another appliance repair company... I was glad I did because it turned out to be a very minor problem, which the second company managed to solve by replacing the relay and performing an overload test for only $240 parts+labor. How the TAS technician failed to diagnose an apparently small problem and offer a simpler and more cost-effective solution was beyond me... I would NOT recommend TAS and strongly suggest looking into other more highly rated appliance repair companies for your service needs.

The repairman was very efficient and friendly. He was even kind enough to offer sweeping behind my stove. I have not moved the stove in some time and dog hair has collected. I would recomend this gentleman to anyone. Well done!

I would never hire this company to fix any appliance. They came to my house more than 10 times to try and fix the problem and it was never fixed. The last time they came the said it was actually my freezer that was the issue, not the fridge (same appliance) and wanted to charge me as a new issue. If they were not able to fix the problem they should have told me to just buy a new fridge, not continue to charge for parts that do not solve the issue.

We moved into a new house with a washer that was just over one year old. With a new baby on the way within days, we needed the washer to work! Long story short, the washer was so loud, it was obvious there was a problem. We called and a technician came out within days, diagnosed the problem quickly and ordered the parts. Within two weeks, they were back and spent all afternoon fixing our washer. The repair people were courteous and professional, and respected our home. In terms of repair, we couldn't be happier and will call again. However, the hygiene of the repair people was not great - our house smelled with their body odor and I had to open all the windows while they were there and for several hours after. That is my only complaint.

After some initial complications with the service repair TAS completed the fix to my Amana dishwasher as promised. The serviceman was quite good and brought the parts and did the repair on time.

I have front loaed washer about 3 years old. It came with the house so I did not have prove of purchase. I called Whirlpool to place service call as my washer was noisy on spin cycle. They said that they are going to be sending Toronto Appliance in to service my washer but they gave me appointment for the next day. I have 3 small children and I need to have washer every day. After I hung up with Whirlpool I looked up Toronto Appliance on internet and gave them a call to see if they may put me on for earlier appointment. After I spoke to Ann (dispatcher) she said that tech could come same day. Technician arrived in 3 hours after my phone call and diagnosed that my washer needed motor. He gave me the estimate on the spot and I agreed to it. After charging me service call he said that he’ll come back tomorrow to finish the job. About 5.30 pm that same day I received phone call from TAS technician asking if he can come back to replace part, of caurse I said yes and my washer is working now. The most impressive action that TAS has performed is finding out that some of the washer parts were still covered under manufacturer warranty and I ended up paying for labour and service charges only as motor was covered by Whirlpool. Exelent service TAS – I will recommend you to all my friends and familly.