WE are very disappointed in our Torlys floor. Our huge kitchen/hallway looks like a skating rink. We contacted our installer they called Torleys. Torlys told them that no scratching is covered by warrenty. We have only been living in our newly renoed home for 6 months and it looks like it could be 20 yrs old. Beautiful floor but scratches like mad, even with felt pads on everything since day one. WE don't allow the kids toys on it (shame) and if they are carrying a toy/book or whatever it will leave a scratch if dropped no doubt about it. After spending so much money on a floor its REALLY depressing!!