When I phoned Top Hat they were very friendly and arranged for Greg White to come and sweep the Chimney. When he arrived he was very personable and happy to answer my questions (I was new to owning a fireplace). Upon inspection there was a squirrels nest in the chimney - Greg dealt with this no problem and capped the chimney to avoid the problem recurring. When the work was done the fireplace was left looking immaculate and there was absolutely no mess whatsoever. Great Job, thanks Greg, I'll be giving you a call next year for sure.