Tiles Plus

Tile & Stone Retailers
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79%

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Reviews for Tiles Plus

Average customer rating:
7.9 10 (21 reviews)

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Custom home designer in Mississauga
Custom home designer in Mississauga
1 review Mississauga, ON
10/10

Excellent plumbing fixture store

As the designer for a custom home builder I bring all my clients to Vanessa to create a package for them. She is thorough and tentative providing products that aren't even on the shelves but better meet their needs. There's so many options in catalogues that every plumbing store has access to if they are willing to go the extra mile and search. If we ever have an issue they take care of it in a timely manor without any fuss. I highly recommend seeing Vanessa if you are doing a renovation or building a home. They are very good at meeting variety of budgets as well.

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Private User
Private User
Private User reviews Mississauga, ON
1/10

Bathroom renovation

I came into the store to seek expert advice. Not only did no one attempt to help me, when I asked one of the salespeople for help, it came with attitude that made my skin crawl.

For whatever reason, the sales lady assumed most vanities would be out of my price range and seemed bothered I asked for the pricing. She made no effort to explain the various options or to make any suggestions whatsoever.

The prices are not the problem. The salespeople are. I will definitely not be returning.

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Suz-Ann in Mississauga
Suz-Ann in Mississauga
9 reviews Mississauga, ON
10/10

Foyer

We have a small Foyer/entrance it needed to be spruce it up! Had old linoleum tiles , removed & went with a no fuss coloured cement tiles. We had used Tiles Plus in Mississauga before for a new bathroom (full renovation) and we were impressed with the products & sales staff. So it was a no brainer to go with Tiles Plus. Our sales person was Marco , he helped with the tiles & the grout. We now have a Wow factor , plus easy keep (No Fuss) looks great.. Big or small projects this is place to go if in the Mississauga/Etobicoke area . However it's also worth the drive if not in your immediate area

Sincerely: Suz-Ann-in Mississauga

Sincerely: Suz-Ann-in Mississauga

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Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent customer service

Absolutely loved this place amazing tiles great bathroom sinks, taps , tubs toilets.
Beautiful kitchen sinks and faucets.
Amazing customer service from Lisa she was such a pleasure to work with and really went the extra mile to help us.
Will always use her for any future purchases.

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Bob Cunningham in Mississauga
Bob Cunningham in Mississauga
1 review Mississauga, ON
0/10

All sales: No service

Stay away: there are many better options out there.

We spent over $50k with them on a new build in 2015. After a few months, an expensive powder room sink began cracking. We complained and sought a replacement. You would expect a high end sink to last more than six months, especially when it is rarely used. After many months of back of forth and plethora of excuses from Tiles Plus, they still have not provided a new sink.
They blame the builder, the manufacturer, and even us, for somehow causing a crack in the sink.

They were not willing to stand up for their products. I would have expected that given the amount we had spent, they would quickly stand up provide a replacement. I am sure, if we were mid build, still spending money, they would help us; but now that the spending is over, it seems they would rather avoid us over an issue that is worth less than 3% of our original spend.

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Company Response

Tiles Plus has been offering expert advice, service and high quality products for 30 years.
We appreciate the patronage of all our customers.

Mr Cunningham reported the sink cracked, 7 months after having it installed.
This sink, as with all our products is covered under the manufacturers warranty. We promptly submitted the claim on his behalf to Toto USA, a highly regarded and reputable manufacturer.

Toto reviewed the photographs, analysed the crack and subsequently deemed the sink was not defective and did not crack on its own. They stated the crack was the result of outside trauma.
Either the sink was hit with something and cracked or, when the faucet was installed, over tightening could have weakened the china.

Unfortunately Mr. Cunningham was not interested in having a discussion on the matter, only continued to demand a replacement.

As a retailer we are responsible for ensuring that our clients receive their order complete and in perfect condition, and will provide a replacement if damages are found within a reasonable period of time.
After 7 months, we cannot provide a free sink at the clients demand. The matter must be reviewed and replacement is at the discretion of the manufacturer.

Laura Morton from Toronto
Laura Morton from Toronto
4 reviews Toronto, ON
10/10

bathroom renovation

First of all you have to work with Janine Keeble at this store. I worked with her when she was at another location in Muskoka and when it came to doing bathroom renovations in Toronto, I tracked her down to Tiles Plus. She's that good. Tiles Plus has a great selection, Janine knows EVERYTHING about her products, how to put them together and seems to be a mind reader about your price points and style desires. With her help was able to get all the materials for a 3 bathroom renovation ordered in a hour - and I loved the stuff and the price. And then when I needed more material (I changed my mind about something), she spent a day finding the out of stock material for me at a warehouse. Definitely the extra mile. Great showroom, great products, great prices, great sense of design and great people. You will not be alone in this process. Cannot recommend them highly enough.

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Anne from Toronto
Anne from Toronto
2 reviews Old Toronto, ON
10/10

Bathroom reno

We went to a lot of different bathroom reno stores and found tiles we liked in one place, a vanity in another... you know how it goes. Then we went to Tiles Plus (on Dundas WesT) and met their salesperson, Vanessa. She was so helpful, so knowledgeable, so efficient and such a pleasure to work with that we ended up buying everything we needed to do a full bathroom reno all from the one store. It saved us from driving all over the city to place orders and most of the items were priced very competetively with other stores. The tiles were a very little bit more expensive but it was worth it to pay a little more because we were so impressed with the service. We feel confident that we have someone who will really look after us if there are any problems down the road. We would recommend Tiles Plus to anyone, but really encourage people to ask for Vanessa. She is patient, really listens, makes great suggestions and made it so easy for us to put everything we need to make a beautiful bathroom.

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Frances Stafford from Mississauga
Frances Stafford from Mississauga
12 reviews Mississauga, ON

First Review

10/10

Bathroom Renovations

We have been agonizing about doing our ensuite bathroom for years. Vanessa was amazing in working with us to pick all of the quality pieces and fixtures to create an amazing bathroom. Large selection of products to choose from. Vanessa provided excellent customer service!

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Dan from York
Dan from York
1 review York, ON
2/10

duravit wall hung vanity

Was told delivery times for this expensive it were 8-12 weeks. The delivery time influenced our purchase decision. 16 weeks later I still have no vanity. I am really frustrated with the lack of accountability and the false promisses.

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Andrea Sierra in York
Andrea Sierra in York
4 reviews YORK, ON

First Review

10/10

bathroom tiles

i was renovating my bathroom, and wanted to get tiles that weren't so commonly found.

well i walked out of there with brand new fixtures and so many other countless things i need.
loved their variety available and the service of the salespeople working there.

worth every penny for the quality you're getting.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tiles Plus

The most up-to-date tile and stone selection. The best bath & kitchen plumbing products & Service
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