I recently decided to do some bird feeding in my yard as we back out onto a ravine. In shopping at the Urban Nature Store the staff were very helpful in helping me pick out a couple of squirrel proof feeders and appropriate seed to attract bluejays, finches and cardinals. And when one bird feeder was knocked down by a raccoon they replaced all the broken parts for free, no questions asked. They were also very helpful and resourceful in helping me select the appropriate anti squirrel hoods to place under the feeders to prevent squirrels from climbing up the shepherds hook and hanging on the feeders. All and all a very good experience in helping me set up my feeders.