The Pemberton Group

Builders
50 Confederation Parkway Vaughan ON L4K 4T8
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The Pemberton Group
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34%

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Reviews for The Pemberton Group

Average customer rating:
3.7 10 (14 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
1/10

Pemberton -SkyCity 1

To: Pemberton


I am a resident in SkyCIty 1 and have been residing in the building for the last 19 months. During this time we have been pretty much living in a construction zone as SkyCity 2 comes to life.
Purchasing in a building knowing that the second building was under construction started off with out being a huge concern to us because we knew we were dealing with a reputable builder and we believed everything would be handled in a timely respectable manner with as little inconveniences to the residents living in SkyCity1 as possible.

It was brought to our attention months ago that the builder is refusing to power wash the resident parking garage.
Myself as well as many other residents feel that this is simply unacceptable. The conditions in P1 are not from normal usage from residents and we should not have to spend the corporations money to clean a situation that was not created by normal living conditions.
Pemberton has had access into the residence(s) parking lot daily and over time it has become unlivable.
On several occasions the builder has taken it upon themselves to cut holes in the concrete walls without the courtesy of giving us the residents and Management the option of removing our cars and ourselves from the cloud of dust that is left in the parking garage. Our cars are not only dirty daily on the outside but the fine dust particles make way into our cars creating layers of dust that we have to inhale. Our cleaners have been seen wearing masks as they walk around P1 picking up garbage and debris. The dust also trials in on our feet when walking into the building which is a huge problem for L2 parking as these corridors are all carpeted.

I have taken it upon myself to contact several buildings and discuss the construction process with the management offices. Everyone I spoke to relayed a similar message. I was told that the builder did their best to not disrupt residents and always tried to ensure the site was clean. That included power wash of all garages and also the cleaning of the exterior windows of the building.
We the owners demand the same respect from Pemberton !
This is our investment and our home and we should not have to endure a cleaning cost to bring the buiding back to a “new” condition.

As I mentioned our concern is that the Corporation should not have to use the building operating funds to clean the mess which was created by the Developer.

Due to lack of response from my prior emails directly to the Developer I am now forced to ask Management to assist in getting this letter to someone in hopes that the Developer will uphold their reputation.
Sincerely, SkyCity 1 owner

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Private User
Private User
Private User reviews Toronto, ON
0/10

35 Balmuto Pemberton construction

Pemberton constructed what they touted as their first luxury condo building in downtown Toronto at 35 Balmuto street. The heat pumps they installed for the opening in 2012 were manufactured between 2008 and 2010, so already old-new when started. They were bought when Pemberton knew that they operated on R22 refrigerant and therefore would not be available after 2020 when it is banned. The heat pump in my unit gave out after only 5 years of operation when the average life expectancy of heat pumps is 12-15 years.
Bottom line: Pemberton looks for the absolute cheapest product to install typo maximize profits, and you are left holding the baby AND THE BILLS.
i AM VERY SUSPICIOUS OF THIS COMPANY FOR BEING AT BEST DISHONEST!

1 of 1 people found this review helpful.
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Nels from Oakville
Nels from Oakville
3 reviews Oakville, ON
4/10

Bluwater

In a concrete cube like a condo the inner skin is windows, paint and the floor. You would think the builder would use quality paint and flooring. The additional cost is so marginal at the time of construction. After the fact it's inconvenient and expensive. That's not my experience at Bluwater. We will be repainting our newly purchased condo and likely have to replace a complete floor due to a rushed installation and subsequent repairs.

1 of 1 people found this review helpful.
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Rob Parker in Toronto
Rob Parker in Toronto
1 review Toronto, ON
1/10

Once you are in, they don't think the rules apply to them

Pemberton are currently renovating the sales centre which exists in a condo they have built around 9 years ago. The space will turn into 3 suites. I have no issue that work must be done. However, all unit owners must abide by condo rules that respect other owners and their ability to live in peace during the appropriate hours. As such, no construction work of any kind is allowed before 9AM. The site manager in charge of construction agreed to this in-person.

Clearly, much like the heir to the Muzzo family fortune (whom own Pemberton) who plead guilty to Impaired Driving killing four people - Pemberton have a sense of entitlement which makes them think the rules do not apply to them. Despite agreeing to no construction before 9AM, despite the property manager, concierge and residents notifying their trades of this fact, work has continued from 7AM every day disturbing elderly residents and people that do not share sleep patterns with your typical construction worker.

This is not an open construction site. The residents and the condo rules have not been respected. Know that if you buy with them, you cannot count on them to follow their word, or act responsibly or care about others. All they care about is themselves, damn everyone else.

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DD from Toronto
DD from Toronto
1 review Toronto, ON
5/10

Brand New condo in Etobicoke

Bought this brand new condo unit in Etobicoke. Project was delayed by more than 18 months. Numermous problems and the builder is rather slow to fix. Floor is not levelled. Appliances and finishes are damaged. Many of them are waiting to be fixed. Worst of yet, it will take about 9 months for it to register (so you are wasiting your money on phantom mortgage or the occupancy fee!) The price is not bad for the location and materials, but there are just so much hassle dealing with after-sales. And the defected listed on the PDI, Tarion's 30 forms are just too slow to be fixed!

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Decor-Paint
Decor-Paint
8 reviews Toronto, ON
3/10

Condo purchase in Toronto

Horrible customer service. Ongoing issues in my and many of my neighbours units that still have not been rectified after two years. People are paying hundreds and hundreds of dollars for their heating system that failed after 2 years. Pemberton enjoys luring clients in, but when it comes to customer service and dealing with deficiencies, they put their hands up and turn away. Not a way to conduct business Pemberton. Buyer beware!

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Homeowner in Concord
Homeowner in Concord
1 review CONCORD, ON
8/10

Pemberton

I purchased a condo from the Pemberton Group (The Royal) a couple of years ago. I was very pleased with the quality towards customer service. I ran into very minor problems (as i'm sure most condominium owners do) and their customer service was a very big help and they had everything fixed in a timely manner. I'd buy from them again!

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Sergio F.
Sergio F.
3 reviews TORONTO, ON
6/10

Condo Purchase

They're not the worst developer out there, nor are they the greatest. Customer service is bare minimum. Overall quality is decent, but beware of nose levels due to poor choice of windows.

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Decor-Paint
Decor-Paint
8 reviews Toronto, ON
6/10

Condominium purchase

Despite the fact that the builder maintains a high quality image, communication and customer service needs significant improvement. Please ensure you do your research and read all important documents. I would somewhat recommend this builder, but they're are far more superior and reliable ones such as Tridel. Thank you.

0 of 1 people found this review helpful.
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Fee in North York
Fee in North York
1 review North York, ON
0/10

New Condo Build

If you buy any home from this builder you will be sadly disappointed! They are rude, unprofessional and incompetent! I am still waiting for repairs to be completed after moving-in in 2008. If you do purchase a home, make sure you thoroughly do a walk through and inspect EVERYTHING!! It is best to have all items listed on your pre-inspection (prior to moving in), otherwise good luck getting anything fixed. Much of the items have to do with cosmetic repairs and there plumbing sucks!! They installed rusty, stained or damaged product.

0 of 1 people found this review helpful.
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