Sofa looks great so primary goal achieved. However, the sales pitch was lengthy (almost 2 hours), and the first quoted price dropped down dramatically because I insisted on staying close to my pre-determined budget. After they took my sofa, I received multiple invitations to then pay more money for extra services not previously discussed during the sales pitch. To stick to budget, I firmly declined. Most disappointing that their "12 weeks" delivery time turned out to be 16 weeks, and only after multiple phone calls requesting for my sofa to be returned! Finally I was told that I was given all those upgrades "for free" - but was this truly goodwill? How can I ever verify that my "springs were indeed retensioned" and/or my "sofa was sprayed with leather protection"? Funny how they NEVER mentioned that the springs were already retensioned during the ealier phone calls I'd made to check on progress (and told that delivery would be on time); I was told only during the final phone call, during my complaint of late delivery. I think they'll get the job done, but interaction with this company required significant time and energy; be sure to take meticulous notes, call to check progress, and be "on guard" or you'll be easily taken advantage of.
- Approximate cost of services:
- $1,500.00