I bought a bathroom mirror from this company. Before check out, I asked the sales rep. that if I am not satisfied with the product, can I return it. She said no problem! Drove back home, my husband and I carefully put the mirror upright in our Garage. Couple of days later, my contractor came to install the mirror. He opened the package and found there are some damages around the frame. So I decided to return it. But when I brought the mirror back, the manager insisted that we damaged the mirror no matter what I say. He even talked to my contractor trying to blame him for damaging the mirror! My contractor didn't even move it an inch! To settle this matter, he charged me $40 for damage to take the mirror back. My complain is not about the $40, but the way he treats his customers like they are totally dishonest people!