Andrew and Ryan at the Floor Shop were wonderful to deal with. Very thorough, prompt and responsive. They explained everything to me and ensured my understanding every step of the way. I never once had to follow-up with them and they kept me in the loop throughout the project. We were working with very tight timelines and they worked to accommodate our schedule despite an unanticipated setback. At the time of installation, we noticed one small cracked floorboard. I called them to report it on the Friday of a long weekend and the issue was completely resolved by 11:00 am on the very next business day. I could not be happier that we chose The Floor Shop. Thank you Andrew and Ryan!