I live in a Daniels-built condo, which I love, but is unfortunately managed by Daniels Home Management. I've never encountered such a service-challenged company, with such indifferent, rude, uninformed and unprofessional managers. Our property manager can't answer simple policy questions, repeatedly refused to address fire safety questions after a series of failures during a fire in our building, which resulted in a notice of violation from Toronto Fire Service. Even something as basic as cleaning carpets is done terribly, leaving them filthy and caked with dog urine, garbage drippings, bicycle skid marks, etc. Complaining is pointless. All their managers (from the property manager to their operations manager and their general manager) refuse to address any issues or take accountability for any problems - they simply deny that they exist, blame others or claim that all factors are beyond their control. It's quite shocking. Daniels has a pretty good rep as a developer and is doing some great stuff in my community, but this spin-off company (set up to automatically receive contracts in Daniels-built condos, one suspects), is simply taking the money and running, and taking no responsibility for the quality of management at all.