Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

The Brick

Furniture
17940 Yonge St, Unit A Newmarket ON L3Y 8S4
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

53%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Brick

Average customer rating:
5.1 10 (11 reviews)

Sort by

Terry gunton
Terry gunton
0 reviews Innisfil, ON
0/10

Love seat

We bought a 3 pc. Living room set
Love seat is falling apart after 6 months. The brick says they will not replace. I never had a problem before but I'm furious. They love taking my money but they don't stand behind their product. I'll be letting everyone I know to stay away from the brick.

Was this review helpful?
catherine in Toronto
catherine in Toronto
1 review Caledon, ON
10/10

I have bought several sets of furniture, carpets and lighting from The Brick in Newmarket abd couldn’t be more pleased and satisfied by the wuality of the items, and bu the customer service. I worked wirh a sales person named Matt who has been the most pr

I have bought several sets of furniture, carpets and lighting from The Brick in Newmarket and couldn’t be more pleased and satisfied by the quality of the items, and by the customer service. I worked wirh a sales person named Matt who has been the most professional and hekpful salesperson i have EVER worked woth. He negotiated good ptices for me, facilitated deliveries and keot in touch to ensure all was well. He was also extremely pleasant. The managers i worked with were also very pleasant and
helpful. I would highly recommend this Brick Store
n Newmarket and Matt as a salesman. I must admit
that at other brick stores i have had salespeople
who were not that helpful or pleasant, but in
Newmarket, Matt is the BEST !!

Was this review helpful?
Jo in Georgina
Jo in Georgina
1 review Georgina, ON
10/10

COUCH AND BEDROOM SET

I dealt with Majid and he was amazing. Very helpful and friendly.It was a pleasure to deal with Majid. I would definitely recommend this location and Majid is the man to see!!!

Was this review helpful?
Diane Nelson in Bradford
Diane Nelson in Bradford
1 review London, ON
1/10

Dishonesty of warranty

After purchasing an 80 inch tv and buying extended warranty, this Newmarket store is not to be trusted. My tv broke and the store won’t honour the 4 year warranty I purchased. They are trying to tell me that the warranty is blended with the manufacture warranty. My receipt says 4 years, so I guess they pocket the money you pay for the first year as you don’t need it because you are covered the rough the manufacture. I guess the store is pocketing buyers money for warranty and double dipping on there customers. Buyers beware, this store is a sham and should not be trusted. I guess paperwork and sales that the store manager makes are just quick pocket money, customer service from this store is a joke. Attached you can read their policy telling that they can offer a warranty for items that manufactures don’t warranty. Unless you were born under a rock, everyone know that all electronics are covered for 1 year.

Was this review helpful?
mattress in Newmarket
mattress in Newmarket
1 review Newmarket, ON
10/10

Bedrooms

I bought 2 box springs and 2 mattresses plus a mattress cover. The sales lady Taunya was very knowledgeable, helpful and very nice to talk to. The deliver guys were also very nice and put the mattresses in the room in no time at all. Very efficient and a pleasure to deal with. I would recommend this Brick to anyone I know. Thank you very much.

Was this review helpful?
Sepi in Mississauga
Sepi in Mississauga
1 review Mississauga, ON
9/10

Great service

We were looking for bed and mattress. Our sales lady, Isma, was very knowledgeable and spent time to listen to what was important to us and showed us different options.

Was this review helpful?
Mrs.R in Newmarket
Mrs.R in Newmarket
1 review Newmarket, ON
0/10

Bought 3 complete bedrooms from The Brick & delivery

We bought almost $6000 of bedroom sets (3) from The Brick and the rude unprofessional drivers came into our new home scratched our hardwood flooring, dented our bedroom frame and scratched our stairs by dragging the mattresses and boxsprings across the floor. They didn't care at all about causing damage and when I tried to correct them they took all the furniture and left with it. Leaving us with only the mattresses and boxsprings. We still don't have any furniture and we have paid it all in full. I have all this damage to my home and no furniture that I paid for. Unbelievable! I would recommend that people stay far Away from this The Brick in Newmarket I will never, ever shop there again. I will probably have to get a lawyer and sue them. I have been ignored by phone and email. What a nightmare!

Was this review helpful?
kim in Newmarket
kim in Newmarket
1 review Newmarket, ON
10/10

good service

I bought a refrigerator and a stove at a very good price, and the delivery was on time. After a week, I found there always water dripping inside refrigerator. I called customer service, the lady there let me reselect another brand of it and arranged delivery. I feel everything is very good!

Was this review helpful?
lauca6969 in Toronto
lauca6969 in Toronto
1 review Newmarket, ON
0/10

Ripped off for 360 dollars

Ripped off for 360 dollars. Salesperson put an item through my brick credit card on a void order . Never got the merchandise nor a refund. Manager plays dumb and refuses to acknowledge their mistake. Be wary of this location and diligent if using dejardins brick credit card.

Was this review helpful?
MH13
MH13
4 reviews Thornhill, ON
2/10

Couch repair

We bought a fairly expensive couch from The Brick and it ended up having scratches on it when it was delivered and then the mechanism for the recliner broke. We called their repair department because we have the warranty on this couch and wanted this fixed. However, they said they would get back to us about it and figure out what to do within a few days, but it has been over a month and we haven't heard anything from them and will have to chase them down ourselves. I do not consider this to be good service.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business

More about The Brick

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Furniture pros in Newmarket?