The Brick

Do NOT buy an adjustable base bed from The Brick. They are dishonest and if you have a problem, they wont do anything to fix the problem. My adjustable base was delivered defective and after almost 6 months, the issue is still not resolved. I have reason to believe The Brick knew the bed was defective before it was delivered!

My sectional had to be completely
reholposteted by the brick from defective fabric, fabric came apart again and they will not cover the warranty saying it was everyday use! Buyer beware The brick couches doesnt hold up to everyday sitting according to them!

Sold my daughter a LG gas range that leaks gas, they refused to look after the problem go to LG they say.

We ordered this dining table on December. We have been waiting this table for 5 months. We received today. When we opened the box, we were disappointed. Customer service dont help us. Terrible service and quality. Dont buy anything from the brick.

We bought a new sectional set from the Brick in Newmarket. Initially, the Sales Manager, Alex blew us away with his impeccable customer service. Alex is attentive to the needs of his customers and extremely helpful. We will definitely be going back!

As long as you like the item you bought, all is fine, but watch out when you have a problem. I have been a long time Brick customer and will never buy there again. I bought a bed and a mattress set and had problems with both. They started spouting fine print and they made no effort to solve either problem. Now, I'm stuck with a mattress I cannot sleep on. What do you do when you spend $2,000 dollars and have to throw it away? They advertise satisfaction guaranteed, but it is dissatisfaction guaranteed. If you buy enough stuff, eventually you'll run into a problem and then their attitude is "too bad, sucks to be you! Gotcha!"

Absolutely horrible experience. Ordered 6 new appliances and the dates they had for them to be delivered constantly changed. One minute something was in, the best it was out the door sold to another customer. Terrible customer service. Nobody including the Manager called me back or would sort out my issues. I had to call almost every day to ask where the items where and every time the stories changes. Do not shop here!

See the photos after 2 years
The broken parts has to be covered by the agreement but they refused saying it is a damage that I did it purposely
I bought protection plan and i was told damages will be covered but Not true
I was told this is leather but Not true

We bought a 3 pc. Living room set
Love seat is falling apart after 6 months. The brick says they will not replace. I never had a problem before but I'm furious. They love taking my money but they don't stand behind their product. I'll be letting everyone I know to stay away from the brick.

I have bought several sets of furniture, carpets and lighting from The Brick in Newmarket and couldn’t be more pleased and satisfied by the quality of the items, and by the customer service. I worked wirh a sales person named Matt who has been the most professional and hekpful salesperson i have EVER worked woth. He negotiated good ptices for me, facilitated deliveries and keot in touch to ensure all was well. He was also extremely pleasant. The managers i worked with were also very pleasant and
helpful. I would highly recommend this Brick Store
n Newmarket and Matt as a salesman. I must admit
that at other brick stores i have had salespeople
who were not that helpful or pleasant, but in
Newmarket, Matt is the BEST !!