Washing machine purchase and delivery
Our go-to place for buying large appliances used to be another department store chain known for its appliances, but they've closed so many of their stores, and our last two experiences with them were very problematic. So when our washer recently died (and the repair company advised it was time to get a new one), we tried the Hudson's Bay Queen Street store.
We were quite happy with the service at Hudson's Bay. The sales staff were attentive and informative, without being overbearing. We did price compare with other retailers, and we got a good deal (plus HBC points). There was slight hiccup with the delivery - it took them longer to get our model of washer to their warehouse. However, they called well in advance to warn us of the issue, and we were able to agree to delaying delivery by two days. Hudson's Bay staff were very courteous, apologetic and eager to please (in comparison, the last time we bought a major appliance from that other department store chain, they left us a voicemail the evening before scheduled delivery cancelling the delivery and arbitrarily scheduling it two weeks later - and they never said the word sorry). I don't expect companies to be perfect, but how they address problems says a lot about an organization, and Hudson's Bay handled the delivery delay very well.
The delivery team was great, they arrived on time and were helpful.
- Approximate cost of services:
- $1,500.00