I called Joe on Monday and got an appointment for the very next day. He called before arriving, was pleasant and polite, and very thorough. My dryer is stacked in a small condo washer/dryer closet, and takes some skill to get at, but Joe didn't complain, he just said, "I'm very resourceful," and indeed he was. He answered all my questions and got the job done. He even told me he could remember the last time he'd seen my type of dryer - two years ago! It took some figuring out to get the drum out of the dryer but Joe used his resourcefulness and I was impressed. Great service, no complaints.