Joe The Appliance Guy

Our Samsung front load washer stopped mid-cycle with an "nd" error code. I looked up the error code online and found that it meant "no drain". I opened the washer door and, sure enough, the clothes in it were sitting in water and soaking wet. I took the clothes out and drained the water using the emergency drain hose (thank you Internet). One possible fix was to clean the drain pump filter (again, thank you Internet), which I did. But, unfortunately, that didn't solve the problem. It was time to call Joe. Joe put me in touch with his associate, Colin, who thought the problem was probably a faulty pump. Colin asked me to text him the model number of the washer so he could bring a new drain pump when he came to look at the washer. I did that and, sure enough, it was a faulty drain pump and Colin replaced it. The washer works perfectly now. All I can say is, if you are having trouble with appliances, call Joe. You will be happy you did.