The company was contracted by our builder to install tumbled stone landings for our home. We negotiated with the contractor to have two tumbled stone steps leading to our porch in place of the pre-cast concrete steps. The pre-cast steps were ~6ft in length. The contractor quoted $750 for two steps 5ft in length.
1. Bulldozer ran into our van parked on the street, and damaged the rear quarter panel and broke the rear window.
2. 3/4" gap between the front of the steps, and 2" gap on the side of the steps. Tried to explain that the gaps were unavoidable due to the material being used. Walked to a neighboring installation to find a gap no greater 1/4".
3. Demanded payment at the end of the prior, irrespective of the work being complete or not.
Ultimately we requested the steps be torn out, and to have only the basic landing installed. There is no pride in their workmanship, and the attitude towards the customer is reprehensible.