Tasco Appliances

Appliance Retailers
Toronto ON M9L 1N2
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Reviews for Tasco Appliances

Average customer rating:
3.7 10 (258 reviews)

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Don Stevens in Pickering
Don Stevens in Pickering
1 review Pickering, ON
8/10

appliances

sales staff were very helpful with no pressure to buy. Had all makes that we intion and parking. would recommend this to any one who wants to look or btest the latested in . good location and friendly s

Approximate cost of services:
$20,000.00
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Company Response

Hi Don,
Please do recommend Tasco to all your friends and family! We're pleased that you had a great experience!

Ruth Robbins in Kleinburg
Ruth Robbins in Kleinburg
1 review Kleinburg, ON
0/10

Kitchen appliances, dishwasher, fridge, double ovens, microwave, cooktop vent for above the cooktop

Ordered my appliances June 16, they were the first thing I did for the renovations. I was told that the cabinet makers and the granite people would need the specs. The renovations are done but for the appliances, as of September 30 the cook top and the inline blower have not arrived. I will need to pay for the cabinet makers and the granite people to come back to finish the work. I was told that the appliances would be here mid July. Tasco has not once called me with why the appliances are not here. I have called them repeatedly and was told that the inline blower will not be here until October 5th by the shipping department, when I went in to pick up the cook top I was told by the warehouse that I will not receive it until after thanksgiving. I now will have to pay the appliance installer for two visits because I need the ovens and the cook top for Thanksgiving.The sales people at Tasco were excellent when I bought the appliances but no one has been helpful since then, and that includes the store manager. According to the shipping department the distribution centre didn't have the inline blower, I never received an explanation for why the cook top was there in early August but not there by the end of August. I am completely disgusted with the way Tasco does business and I advise anyone thinking of using them to rethink it.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Contact people when there is a problem with an order don't wait until they are expecting delivery and have arranged installers.
Any advice to offer fellow homeowners facing a similar project?
Don't use Tasco. If you have hired a contractor and are renovating, schedules count, Get a guarenteed delivery date.
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Company Response

Hi Ruth,
Tasco is sorry that there was delay in receiving your appliances. Some appliance models we don't stock and if they are a special order it can take up 6-8 weeks. We don't have control over back order issues unfortunately and sometimes are at the mercy of the manufacturer.

vikashondashu
vikashondashu
3 reviews Brampton, ON
10/10

Bought a dishwasher

we bought a GE all stainless steel interior and exterior dishwasher from tasco in brampton. The sales person was very patient showed us all models with pros and cons. Finally he did recommend the one with SS interior rather than standard plastic one. After 4 years, we really owe to his advice and are very happy that we paid little bit extra for ss interior.

Approximate cost of services:
$1,250.00
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Company Response

Tasco is pleased to hear that your are happy with your appliance choice and the salesperson advice. If you need dish washing detergent we sell as well!

Burt in Mississauga
Burt in Mississauga
1 review Mississauga, ON
1/10

Over the range microwave

Placed an order for an over-the-range microwave on July 23rd and was initially told it would be ready for pick-up by Aug 3rd. Taking for granted that I should expect things to arrive when I am told they will, I booked an installer through Tasco for Aug 5th. On Aug 3rd I called the store and was told that the microwave would not arrive until Aug 5th. I asked the Tasco employee on the phone to cancel my appointment with the installer and rebook once we have confirmed that the microwave was ready. Aug 5th arrives and the installer calls at 7AM asking when he can come in. I end up having to explain to him that I don't even have the mircowave yet. Later that day I call Tasco again and I'm informed that the mircowave will now not arrive until Aug 12th.

I made the mistake of paying for everything up front. Tasco now has my money and doesn't seem to care when I actually will receive my microwave. At no point have I received an explanation for the delays or any hint of an apology for the inconvenience they have caused.

I bought at Tasco because their price was about 10% cheaper than other stores. Now I would have much rathered paid the extra money to have been able to do business with a company that operates with at least some integrity.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Burt,
Tasco apologizes that there was a delay in your microwave being available. Through no fault of or own sometimes appliances can become unavailable and at moment's notice, without prior knowledge. Your comments are much appreciated.

Jason Fung in North York
Jason Fung in North York
1 review North York, ON
0/10

Kitchen Reno

The salesman wasn't truthful to us to make the sale, then said we would forfeit the deposit if we didn't take it. Mario never returned phone calls. We ordered 6 weeks before delivery and then were told that the dishwasher was not available. The stove had a huge dent in it that they tried to make us take. Awful. Do not ever go to Tasco. You are warned.

Approximate cost of services:
$7,000.00
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Company Response

Hi Jason,
Tasco Distributors is at the mercy of the manufacturer especially when it come to back and special orders. There are customer's that sometimes do take delivery with minor cosmetic damage with a damage refund, uncertain if this was an option offered to you at the time of your delivery. Thank you for comments.

Judy in Riverdale
Judy in Riverdale
8 reviews Toronto, ON
0/10

Service call

I called yesterday to book a service call. After waiting on hold forever, someone picks up the phone, only to ask me to hold. Why answer the phone if you aren't prepared.

Finally I speak live with someone. I explain my problem and reason for asking for a service call and he immediately starts to try to talk me out of it. I'm having problems with the oven, it's been 3 years and never serviced, and I PURCHASED THE EXTENDED WARRANTY.

He then tells me "fine, he'll send someone out but if they don't find anything wrong with it I'll have to pay for the service call".
What kind of crappy service is that!! My fancy brochure says unlimited service calls.

The other thing is - after all that he tells me he'll have someone call me within 48 hours to book the call. The service is third partied out. Even though the brochure says all calls are handled by Tasco - they're not!!!

Trust me. Don't make the same mistake we did. Do your homework before you buy anything from them. Go elsewhere!!!

Approximate cost of services:
$500.00
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Company Response

Quite often Tasco receives calls with customer's that have an extended warranty, that may not always need. The brochure if you still have a copy of it has exclusions, one of them being if there is no fault found you will have to pay for the service call. We rely on the manufacturer'rs specified authorized service centers to do service. Tasco does not have or employ technicians. We are sorry you went through this.

rose
rose
3 reviews Brampton, ON
10/10

choosing all appliance for new kitchen renovation

Excellent store with excellent sales staff. Very helpful and very patient staff with great knowledge and ideals. We renovated our kitchen and needed all new appliances however were lost in making a decision with all the brands out there. With the staff here in this store, not only did they take the time to explain the difference in brands and prices, but they also took the time to suggest different models for us and explain the pros and cons of each model selected. THIS WAS THE BEST SERVICE EVER

Approximate cost of services:
$10,000.00
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Company Response

Ask a pro at Tasco! We're here to help with all of your appliance needs!

cnkav
cnkav
5 reviews Brampton, ON
10/10

venthood

we'd been looking for stainless steel chimney styled vent hood for a long time and found the one at Tasco
* huge selection
* excellent price
Will definitely come back and make additional purchases.

Approximate cost of services:
$700.00
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Company Response

Purchasing ventilation hoods can be harrowing but at Tasco we make it easy! Huge selection and and over a hundred years of sales experience combined make it a pleasant experience. Please do come back for your future purchase at Tasco!

gurpreet in caledon
gurpreet in caledon
1 review Brampton, ON
10/10

sub-zero fridge

bought a fridge in thirty seconds. The staff was very friendly. There was a lot of products to choose from. The staff were knowledgeable and very helpful. it was awesome.

Approximate cost of services:
$23,000.00
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Company Response

Fast and efficient is one of Tasco's unspoken mottos! We value your comments and hope you come back!

thebirdman
thebirdman
1 review Brampton, ON
10/10

new appliances

non rushed well stocked and well knowledged staff..pricing is very good compared to the big 3 box stores, we saved over 1800 dollars by shopping there.
delivery on some non stocked special order items was acceptable. great place too shop

Approximate cost of services:
$4,000.00
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Company Response

This is so pleasing to hear that we were able to save you money on your appliance purchases. Thank you for purchasing at Tasco!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tasco Appliances

Shop at Tasco Appliances for all of your premium home and kitchen appliance needs and experience the Tasco difference. At Tasco, our friendly appliance specialists and helpful advice are the hallmarks of our success, offering installation for your new home and renovations alike. Ask a qualified Pro at Tasco, the ...
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