Dear Customer,
Thank you for your feedback and we are sorry to hear that your experience with us was less than satisfactory. Although, we must admit we are shocked to see this post today as we know the Salesman who assisted you at our Stoney Creek store did everything to ensure your refund was processed. You indicated you found another carpet you liked at half the price, and we are happy you found a piece that fit your needs, but from our understanding you ended up purchasing a similar style, but much lower quality piece. To clarify, your full-refund has already been processed in a timely manner, and could not have been done any earlier given the return was initiated on Friday mid-day and it was Thanksgiving long weekend and our Head Office was closed.
In this instance the Salesman did what he could to deliver on a positive experience and retain you as a customer. It is not clear where are efforts went wrong. We apologize for this poor experience and always strive for a positive experience with our customers.
Our VP will be following up to see what steps we can take to ensure you have a better experience.
Thank You.
Hi Karen
Thank you for taking the time to provide feedback to us in regards to your experience with us. While investigating the complaint I did see you returned to the store earlier this week and we thank you for that. The VP of Taj Rugs will shortly be in contact with you to ensure we have retained you as a satisfied customer. Please accept our sincerest apology for your recent experience, your feedback is valuable and allows us to better ourselves as we strive to enhance our customer experience.
Thank You