Swan Moving & Storage

Moving & Storage
15 Petrolia Street Guelph ON N1H 2V7
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HomeStars  >  Moving & Storage in Guelph  >  Swan Moving & Storage  >  Not informed of excess hold on Visa
Private User
Private User
Private User reviews Guelph, ON

Not informed of excess hold on Visa

Movers were on time, polite and did a good job. Went to use my Visa afterwards and it got declined. I don't have a large credit limit as I don't use it often. Ends up they put a $1900 approval on my Visa without telling me. Estimate was between $1200 to $1400. They had no right to do this and did not seem to think they did anything wrong. I get it that people don't pay sometimes but you have to inform people what you are doing with their credit card! Frustrating response!!

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Company Response

Dear private user..Thank you for your recent business. Your comments are important to us. When a client books with us we ask for a Visa or MasterCard number to confirm service. At this time it is our job to inform this client that on the morning of the job Swan Moving will take a pre-authourization of the charge card given for the amount we think the job will be. Then at jobs end we will run the actual amount and cancel the pre-authourization. If we failed to inform you of this practice then we apologize. Thank you for your kind comments on the service you did receive. Again I apologize for any misunderstanding and inconvenience caused. Mike Swan. owner/operator since 1972