Sutton & Son Appliances

During this Covid19 isolation our dishwasher sprung a leak. I had confirmed it was a leaking fill solenoid valve. I called Sutton for parts availability. They had one. To be able to get my needed part, they had a protocol in place to protect both them and me from transference. Perfect. I paid over the phone, drive to their store. Phoned them when I was out front. They brought the part to the door for me to pick it up. Perfect. Minimum contact/chance of transference, and still managed to look after their customer. It was only a small sale. But they will be my 1st call when I have a parts or service need. Top marks guys. Thank you

Bottom oven was not working on my double oven so I had them come in to repair. Tech said it was a common flaw on a 4,000+ dollar stove. Tech replaced igniter and heat pan and then left. Shortly after I tested and nothing worked! I called back in and they sent someone else. This time the person tells me it is the board and the other tech wasn’t familiar with the model. However, to get to the board he would likely break the burners and many other parts. He recommended I replace a 3 year old stove!

I asked for a refund on the initial repair and he said he couldn’t help but if I ever buy the same stove again I can strip these new parts out! I spent 300 bucks on nothing and got ripped off.

Buyer beware! Do not use this company.

I really appreciated the honest and experience from this company. I asked many questions over the phone and the service person had a lot of patience to run me through some troubleshooting which saved me a lot of time and money. I highly recommend Sutton and Sons!!

We called Sutton &Son for the warranty repair for our Fridgidaire and were very pleased with the service. The technician arrived on time, saw what the problem was and returned later with the necessary part. The technician actually arrived early and called us to let us know he had arrived ( that’s unusual for service guys) and while there noticed that the fridge door did t close properly and the handle was loose. He fixed both of those things for us. Little things but much appreciated.

Stove repair , did not even back there work for a year . 8 months after they repaired the door , it fell off again and again . Worst customer service .

Efficient, timely service. The company will advise what day they are available to do the service and advise on that day between 8:30-9:00 what your 2 hr window will be for the tech to arrive. It all work ed out exactly as promised. Very pleased with the service!

I called Sutton and Son once again when my stove burner was intermittently staying on high heat. Their expert staff was able to locate the problem and fix the stove with ease. This is not the first time I have been pleased and impressed with their knowledgeable staff and great service. 5 stars, 10/10 and hats off to the best around!

They fixed loud noise coming from my dryer. Parts covered under warranty and paid for service/labour.
Prompt booking. Returned quickly when parts came in. Friendly, courteous and efficient. Will recommend.

Inv:65655

Sutton has always been and will continue to be my go to company for appliance repair. They always get back to me quickly to arrange an appointment. On the day of service I received a call identifying a 2 hour window for the visit and they hit it. Their service team are extremely knowledgeable, quickly diagnosed the problem - water leak and pooling on the kitchen floor - and laid out service options and likely outcomes. The issue was a blocked evaporator drain... diagnosed in about 5 seconds. I find them extremely pleasant and fair to work with. Give them a try. You won't regret it.

This company failed to notify me of the $100 charge just to come out and look at my machine. They came outside the window they said they would (they called on the day to confirm) so I missed them, I lost half a day of work and an autistic tenant relayed the info to me. Then they explained once I called the company about the phantom service call that the part would not be available for a few weeks. So I had to go with another company that could fix my machine as I rely on the dryer for my business. If they had told me up front about the fee and the tech had arrived so I could actually speak to the person I would feel like I got my moneys worth. In addition the only option they gave me to pay was credit card??? I won't be recommending them to anyone. Be clear and up front about timelines and costs.