Stone River Windows + Doors Inc.

In 2015 Stone River (SRW) replaced a bow window and several others. The bow window had a faulty exterior flashing seam that eventually failed and leaked over time into the wall. Big Problem. It's now Nov. 2021. Called SRW and Duane got back to us and promptly came and inspected the faulty seam and the water damage that was now becoming apparent on three floors. He immediately sealed the faulty seam and within days had a full team on-site to replace the damaged wooden bow window base and full damaged window enclosure two floors down and replaced the flashing and damaged insulation and part of ceiling downstairs. Happily, no mold. SRW then sent a cheque for the damaged blinds and returned to clean the damaged carpet and prime the two new window frames and the crown moulding in dining room and refinish the bsmt ceiling. Three weeks later, all fixed. These people stand behind their work. Duane was a joy to work with. We ordered new glass for an older window and if we ever need windows or any friends or family need windows we'll recommend that they talk to Stone River. Bill

If you own your own home and want the best, Stone River windows and doors is the company for you!
I have been dealing with them for over 30 years. The service is speedy, friendly and the quality is outstanding.
I recently had a leak in a bedroom window. Phil and Jeff came the very next morning, recalked the outside and checked all other windows too.
they guarantee all their work.
Way to go Stone River. Thank you for all your assistance. You and your staff are terrific to deal with.
Dale and Colin Wheeler,

Our home's windows were <13 years old and some showed signs of failure. While the windows could have sufficed for another 5+ years, we decided to replace the windows in advance of remodelling our main floor.

Stone River (Oshawa) provided us with a thorough estimate and patiently worked with us as chose options to upgrade the windows throughout the home.

Our final selection resulted in a majority of casement windows, with awnings above our kitchen sink and master ensuite, and a new patio sliding door. We took advantage of customizing the windows along the side of our home with extreme sun exposure by changing the glass (LOĒ³-366), and added texture to the windows in our laundry room and bathrooms (goodbye blinds!).

The three day installation was generally uneventful. Though, we weren't prepared for the mess left by the crew on the second day; day two was rainy and windy, which resulted in dust and debris everywhere.

The follow-up service has been exceptional. The entire team is responsive to my inquiries and have resolved a few very small issues within one or two weeks.

We met Liesa at the Stone River office in February of this year and were very impressed with her product knowledge and suggestions. We ended up purchasing a single Andersen 36" door with sidelights. We replaced the rear sliding glass door with an Andersen French door system with two screens.

The installation process took a full two days and I had the good fortune to be present for the entire process. Lead installer Kyle was assisted by Mike and Rob and the installation was simply superb. Kyle is a very exacting, methodical and precise person and I never realized how much really goes into these installations. The source of an irritating basement water leak was discovered and repaired by Stone River when they removed the rear sliding glass door.

Without a doubt we would heartily recommend Stone River. You get what you pay for in life and while these products are not inexpensive they are definitely high end and the installation process was very impressive.

Brian & Tracy Scott
Whitby, ON

Fairly big job (16 windows, 3 doors). From start to finish, the whole experience has been amazing. From Don's help in design, to installation by Victor and his crew, to the follow ups for the finishing touches by Dwayne, the entire process has been very rewarding. We would recommend Stone River for anyone. Way to go, guys! Free& Kev.

We were extremely satisfied with Stone River. We solicited several quotes to have all the windows replaced on the second story of our house, seven windows in all. While not the cheapest quote, we liked Don's knowledge and appreciated his expertise in choosing window design and colour. The crew that installed the windows were also fantastic. One window was also enlarged. I would have no trouble recommending Stone River, or using them again.

Despite of the order was small I received windows on time and very satisfied with the installation work. Moreover, after one year additinoal materials were supplied very fast and we recieved a service that we didn't even expect. I would recommend this company to everyone I know and I already did. Good job guys.

I was referred to Stone River by my Garage Door contractor. I visited the Scarborough showroom where I met with Barry. Very down to earth guy who was very patient with all my questions. I was looking to replace our front and side entry doors as well as the door exiting my garage.

Barry explained all my options and even did a quick estimate with the measurements I had. After reviewing a few quotes we decided to go with Stone River based on the product and timeframe they offered. We called up Barry and made arrangements to go in to the show room to finalize our choices. Barry was quite accommodating when he made a few adjustments. On September 26th Barry and the installer came over and did their measurements. We were given a 6-8 week time frame for installation which I was happy that was met. Susan at the head office ensured that the timelines were maintained.

Installation day went well Calvin and Kyle worked diligently despite the very cold and windy day. Very friendly guys who were singing and humming while they worked. I was pleased with the installation and clean up. The doors themselves looks great and everything looks good so far.

The entire experience was great. My concerns were alleviated when I met Barry and the gang. It was an important piece of my home improvement and I wanted a quality product that would be installed properly and a company who is committed to the products they sell. Keep up the good work!

We have decided to purchase Andersen windows and patio doors for our home addition and chose to use Andersen's official dealer, Stone River Widows and Doors for both purchase and the installation. We were expecting quick and easy installation by the professional installation crew but it turned out that the installation was one of those butcher jobs that kept turning from bad to worse to a total disaster now spanning more than four months, and counting.
After the initial installation I have compiled a list of deficiencies that was a full page long. Here they are, just to name a few:
1. They have dropped one of the windows, completely broke the flange off and still installed it on the second floor hoping that we are not going to notice it.
2. They scratched the surface of the patio door when they were drilling the holes for the handles
3. They installed the patio door handles in such a way that one handle was 2" higher than the other (and I'm not exaggerating, too bad I can't post a photo here).
4. They were reading the installation manual on site to figure out the steps for installing the door and still managed to incorrectly install the locking mechanism.
5. Three of the windows installed bowed in because they did not use the proper expanding foam.
6. Patio door frame was installed crooked and skewed (it was off 3/4" in-out and 1/2" left- right) resulting in door misalignment.
And that's just a few. The overall quality of the job done and the workmanship was "0" - simply nonexistent.

After complaining to the sales representative (who was actually the only person with whom I could carry a decent conversation) the plan of action was to rectify the deficiencies, replace broken window and scratched panel on patio door and fix myriad of other small things. It took six weeks for them to get the replacement parts from Andersen only to find out that they ordered the wrong panel for the patio doors and forgot to order the jamb extensions for the new window. They had to reuse the jamb extensions from the old window and that could not be done without damaging it.

So now we are waiting again for the panel to arrive. We purchased the windows in May in it's now October and we're still not done.
We were hoping that the factory might have some leverage over their authorized dealer but we were so wrong. They basically washed their hands off the whole thing and told us "that is between you and the dealer" (Melissa Little - Andersen customer service rep.)

If you are planning to buy new windows try to avoid this company or you might be taking a chance. Maybe they have been a good company at one point in time but that is certainly not the case anymore or you wouldn't be reading this.

THE JOB IS DONE RIGHT WHEN IT'S DONE RIGHT THE FIRST TIME
Not the second. Or third...

THANKS FOR A JOB WELL DONE
We chose Stone River to supply and install replacement, patio, French doors with blinds due to their detailed product knowledge, obvious customer service ethic and their in-house, experienced installation staff.
We are not disappointed in any respect with the final result. The Eagle doors are very attractive, well designed and carefully finished and we look forward to enjoying them for many years.
As with any such contract a few minor problems arose all of which were resolved promptly and to our satisfaction.
To conclude, without any hesitation we would recommend Stone River to anyone contemplating a door or window project.