We are incredibly pleased we picked Absolute Roof Solutions, to re-roof our house.
Back in November 2020, we noticed a large, dark, damp area on the garage ceiling and fearing a leak we called a roofer. He confirmed our suspicions and showed us photos of our cedar shakes torn off by raccoons and squirrels. There were big holes in numerous places.
Ours was cedar shakes and our roof was about 45ish years old and we had been putting off replacing our roof because of the high costs. We were quoted as expected a very steep price (current market price?) of replacing our whole house roof.
We decided that for the time being, we would simply have the garage roof replaced with the rest of the house being done by 2021. The price was more manageable for us then, as this was urgent.
We knew what we were getting into.
This year in April, Spring 2021, we tried to reach our original roofers to complete the rest of the job. As expected, they were busy and kept me waiting for about 3 weeks and we were told that all prices were going up especially plywood sheets.
We then started to request bids from several other roofers including the original guys who did our garage roof.
The job was complicated by the fact the existing cedar shakes were all wrapped and falling off and we had dormers and also steep grades on certain portions of the roof. This house was built in 1971.
2 of the bigger roofer companies stepped in and Absolute was one of them.
Throughout the initial sales bidding process, we were impressed by the professionalism of the sales consultant, He answered all our questions, educated us on roofing specifics and gave us the confidence to make one of the biggest single purchases one makes in a lifetime. And he was very pleasant throughout the entire process.
The job was completed within a period of ten days, in between unexpected rainstorms.
The team who completed our project were very professional, cheerful, polite, cleaned the job site completely and gave us a beautiful new roof.
A fine example of service ambassadors and a credit to the company.
We are most appreciative of their work and the results. Everyday after they completed their work, they took the due care and consideration to cleanup all mess, leaving our front yard and backyard even cleaner than before the job began. My wife and I could not have been more appreciative. We expected a big mess as like most other contractors, but this was unbelievable.
The Project Manager was always around when he could make it. Anytime I texted him with my numerous questions, he would reply or else physically come down to explain the details repeatedly.
Yes, I annoyed them, but they were very patient as they must have realized that I knew nothing about roofs.
We are delighted we chose your company and would recommend you highly to anyone in need of a new roof installed to the highest standards.
Our neighbours have stopped by and commented on the new roof and have asked for the Company's contact info.
Varghese and Anna Thomas of Richmond, BC
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