They did their best, offering good planning and fairly good design in the initial stages. But the assembly was not done well and once my final payment went through, they had no interest in fixing it or sending another repairman after our truly awful experience with him. So remember, these shelves are cheap, rather thin, and not great for heavy objects. Beware their angry Trumpy repairman who hates customers and company alike. I am upset he was in our home at all and they should not have sent him to anyone's home.