We undertook a major and complicated reno of our house in 2007 (we moved out, it took 1 year to complete). From our first dealings with Graeme Sperber and Somerset we were really impressed, and the whole job went very smoothly. First of all, they inspired confidence - they were much more organized and thorough than other builders who were asked to bid on the job. They got to work right away and respected our timelines. They immediately responded to queries and requests, and worked very cooperatively with our architect. We had a site supervisor who was dedicated to ensuring everything was done properly and on time. We were also very impressed with Somerset's choice of trades - plumbers, painters, carpenters, etc were all great. Somerset has also been very attentive to correcting/completing items post-construction as well. We would definitely choose Somerset again and we highly recommend them!