Everything on the phone was dealt with well. What was not expressed was that they would not unload my belongings from their truck at my new place until I paid them in full, and the cost was TWO HUNDRED more than what was quoted. They took their time loading the truck (4.5 hours from second story) and 45 MINUTES to unload to a two story house,(There were THREE guys too!) obviously after they were paid, and were pushing US to help them unload. Virtually everything got dumped in one room, except for the beds that were taken downstairs to the bedrooms (in the basement) VERY UNSATISFIED, do not use this company.