Rick Rogers at Soakers Bath Boutique may be crusty on the outside, but he sure knows his plumbing fixtures! This is because he is former plumber (and still occasionally makes house calls). As owner of Soakers, he advised us to stay away from overly expensive and ultra-cheap fixtures... and, after reviewing our proposed bathroom renovation plans, gave us honest advice on toilet models, bath tubs, and undermount lavatory sinks. He clearly showed us the MSRP in the manufacturer's catalog and then proceeded to give us a good discount. Reliable knowledge, good prices, and local... all the things a consumer should look for when evaluating suppliers or retailers.