Sleep Country Canada

We bought a high end king sized mattress to be delivered to our second floor apartment in January. There is a bend at the top of the stairs, but as the mattress was flexible and made of foam/gel, delivery sould have been fine. However, as the mattress was coming from the London warehouse and we are in Guelph, the gel froze on the drive over and they couldn’t bend the mattress to get it in. They just shrugged and left, leaving it there in the hallway! What a terrible lack of foresight they had. It was like they don’t know their own product. I called the store and instead of taking care of it, I was told to call HQ. Once they have your money they don’t care about ya! Won’t buy from them again!