From our first contact we found Simplex to be professional yet friendly. We went with a sample of what we wanted and a granite slab was quickly located and it was EXACTLY what we wanted. This was in April 2017 and our kitchen renovation was slated for October. Unfortunately our contractor was unable to start the job until January 2018 yet Simplex held onto the granite for all those months. We are thrilled with the finished masterpiece! Best method of contact is text.