Shower Deluxe

Mirrors & Glass
374 Bering Ave., Toronto Toronto ON M8Z 3A9
HomeStars  >  Mirrors & Glass in Toronto  >  Shower Deluxe
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87%
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Reviews for Shower Deluxe

Average customer rating:
9.1 10 (16 reviews)

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Fil in Toronto
1 review Toronto, ON
10/10

Alex is a meticulous worker who spent quite a biting time measuring the backsplash kitchen mirror that needed to be replaced. There was equal attention paid to the installation as both Alex and Esteban manoeuvred an awkward mirror into place. There was no rushing and this made me feel confident that the final result was equally important to these young men. There was much problem-solving involved in this project and I couldn't have asked for more patient and tidy workers. I would
absolutely recommend this company .

anyone requiring kitchen and/or bath work.

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Company Response

Thanks for the great review, Fil.
We try to take pride in every job that we do, large or small!

ns
1 review Mississauga, ON
10/10

Wonderful and reliable Company with an eye for precision
The work done was professional and in time

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Company Response

Thank you very much for your feedback! Very happy to hear that you are enjoying your new showers!

Private User
3 reviews Toronto, ON
0/10

Had shower deluxe supply and install our shower glass. They installed it improperly and a few months later the door was coming off the wall and pulling the tiles down with it. They refused to accept any responsibility for the poor work even though they were clearly in the wrong and we ended up paying out of pocket to have it fixed by someone else. Very disappointing.

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Company Response

Very sorry to hear that the job turned out this way, and it is unfortunate that this was not brought to my attention before it escalated so far. The sales rep that you were working with is no longer with our company. Please note, any service issues NEED to be directed to our office (not to the sales reps) to ensure the issues are dealt with appropriately.

Our company has installed over 30,000 shower enclosures in the GTA over the past 18 years.
We use only the best hardware, fasteners and installers available in the marketplace to ensure the highest quality results. This means industry standard (CR Laurence) or superior products -- no substitutes.

Sometimes we encounter installations where the quality of the tile work, or insufficient blocking provides challenges and complications for installation.
Although we do not take responsibility for the work of others in relation to jobsites that were not prepared appropriately, we do try to accommodate remediation as fairly as possible. In this case, our policy would have been to re-hang the door at no cost with longer fasteners once the tile work had been fixed (and properly adhered), and sufficient blocking installed to support the weight of the door.

We take the quality of our work, and our customer satisfaction very seriously and I expect our employees to share this vision. This is one of the main reasons that the sales representative that you had been dealing with is no longer with our company.

Although we still do not accept responsibility for the complication, we do always try to produce a resolution where both parties are happy. A breakdown in communication prevented us from finding a reasonable solution and for that I do apologize on behalf of my company and the former employee with whom you dealt.

HomeStars in Toronto
3 reviews Toronto, ON
10/10

Very pleased with the result. SD provided small samples to allow us to see the colour of the glass in our environment. The measure was
perfect. They delivered when they said they would. Most importantly
when we noticed a small flaw in the first piece they replaced it
without challenge. Good service after the sale .We could safely
recommend this Company to anyone needing a similar service.

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